Head of Commercial Growth

About CareScout Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long‑term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we are deeply committed to a sense of belonging for all, in all phases of life. We’re creating a new experience for care seekers and their families, bringing together long‑term care options, non‑healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us! Position Title Head of Commercial Growth Position Location New York, NY – onsite Your Role As Head of Commercial Growth, you have primary accountability for leading the commercial strategy and operations for a major growth function at CareScout—spanning institutional partnerships (B2B, B2B2C) and the build‑out of a scalable Direct‑to‑Consumer (DTC) growth foundation. You will oversee CareScout’s partnerships organization (business development, partner onboarding/implementation, partner success, and relationship management) and lead the design and execution of our DTC go‑to‑market approach—how we bring products and services to market, drive adoption, improve retention, and scale engagement over time. What You Will Be Doing Own and lead the integrated Commercial & GTM strategy (B2B, B2B2C, and DTC) Set the multi‑year commercial strategy and translate it into an executable annual operating plan with clear priorities, outcomes, and metrics. Cascade strategy through a strategic plan for the commercial function and drive execution through operating rhythms. Oversee and scale the Partnerships function including BD, onboarding, success and expansion. Lead CareScout’s partnerships team across business development, partner onboarding/implementation, partner enablement, partner success and ongoing relationship management across B2B and B2B2C channels. Establish scalable partner playbooks and standards—segmentation, commercial packaging, launch plans, enablement, performance reporting, renewals/expansion to drive value and retention. Build the DTC growth foundation and go‑to‑market engine Lead the build‑out of CareScout’s DTC strategy, including how we bring products and services to market, drive adoption, improve retention, and scale consumer engagement over time. Create a repeatable DTC operating model: funnel definition, lifecycle engagement, roadmap experimentation, and measurement system to inform decisions and investments. Drive cross‑functional commercial execution and remove friction in the end‑to‑end journey Partner across Product, Marketing, Operations, and Partnerships to improve commercial execution, reduce friction across the consumer and partner journey, and support scalable growth. Identify the most complex, cross‑functional execution problems and drive alignment on decisions, sequencing, ownership, and outcomes. Lead the commercial operating model, resourcing, and performance management Establish the commercial performance system: KPIs, dashboards, forecasting, and reviews that drive accountability and timely course correction. Own resource planning for the function (team structure, capability needs, and investment cases) consistent with VP leadership expectations of strategic/operational accountability. Build and develop a high‑performing team in a “build while scaling” environment Act as a hands‑on player‑coach capable of building in an evolving environment with limited infrastructure, high ambiguity, and cross‑functional complexity. Hire, develop, and retain top commercial talent; set clear expectations, coaching, and accountability mechanisms that raise execution maturity over time. What You Bring Required 15+ years in commercial leadership roles spanning GTM, partnerships, growth, revenue, and/or customer success, with increasing scope and complexity. Demonstrated ability to lead strategy and operations for a major function/sub‑function, including developing and executing strategic plans and influencing outcomes across senior stakeholders. Strong cross‑functional leadership: proven ability to align Product, Marketing, Operations, and partner‑facing teams to deliver measurable growth outcomes. Builder mindset with comfort operating in ambiguity; able to establish structure, process, and operating cadence where infrastructure is limited. Preferred Experience in healthcare, eldercare, insurance‑adjacent, marketplace, or services businesses (or similarly complex, regulated environments). Experience scaling B2B/B2B2C partnerships and building DTC growth motions within the same business. Employee Benefits & Well‑Being Competitive Compensation & Total Rewards Incentives Comprehensive Healthcare Coverage Multiple 401(k) Savings Plan Options Auto Enrollment in Employer‑Directed Retirement Account Feature (100% employer‑funded!) Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave Disability, Life, and Long Term Care Insurance Tuition Reimbursement, Student Loan Repayment and Training & Certification Support Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) Caregiver and Mental Health Support Services At this time, Genworth will not sponsor a new applicant for employment authorization for this position. Genworth Financial, Inc. is a leading insurance holding company committed to helping families achieve the dream of home ownership and address the financial challenges of aging through its leadership positions in mortgage insurance and long term care insurance. We are proud to be an equal opportunity employer and all hiring decisions are based on merit, qualifications, and business need. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. #J-18808-Ljbffr Genworth Financial, Inc.