Service Coordinator

Abode Services one of the largest and effective nonprofits working to end homelessness in the Bay Area is seeking a Housing Specialist for our program in San Mateo County.

About Abode:

At Abode we believe everyone deserves a safe and stable place to call home. Our mission is toâsolve homelessnessâthrough housing and supportive services that help individuals and families achieve stability and independence. Grounded in theâHousing First model we meet people where they are and provide individualized support based on their needs goals and strengths. When you join Abode youre not just taking a job youre becoming part of a team creating meaningful change in our communities and a commitment to lasting housing stability.

Our Values:

We start with dignity take smart risks be transparent solve for today and tomorrow and spark each others strengthsâin everything we do!

The Diverse Culture: â

We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds. â

About The Role : The Service Coordinator is responsible for the provision of housing services to individuals who are homeless. The Services Coordinator provides a variety of services to increase housing stability including counseling referral to financial/credit counseling referral to legal services and developing an individualized housing plan that includes a path to permanent housing stability subsequent to financial assistance. âThis position is also responsible for service coordination to ensure that participants are connected to other necessary supportive services.

How You Make An Impact :

• Provision of comprehensive housing services to participants which may include working directly with landlords
• Working closely with other social service partners referring and providing services to participants.
• Coordination of services for program participants to ensure that participants are receiving essential services to increase health and housing outcomes.
• Assist residents in retaining housing and maximizing their independence and self-sufficiency by providing linkages to appropriate community services such as crisis intervention rehab income support and benefits acquisition employment assistance primary physical and mental health substance recovery and family involvement.â
• Provide referrals for further assessment/treatment services for any areas of concern such as developmental learning disabilities behavioral/healthcare needs school readiness and exposure to drug alcohol abuse and family violence within the household.â
• Create and maintain an Individual service plan and needs assessment for each household.
• Meet with the household in person either in the community or within the home as frequently as needed.
• Attend program meetings with internal and external partners to coordinate services and ensure quality services.
• Maintain client files including all necessary documentation.
• Communicate closely and frequently with all members of the team to improve systems solve problems share resources and coordinate work.
• Must be able to document services in a timely manner using BIRP format.
• Attend staff meetings and other agency functions as needed.
• Other duties as assigned.

How You Meet Qualifications:

• Bachelors degree in Psychology Human Services Social Work Sociology or related field or equivalent field experience.
• 2 years case management experience providing services to homeless or low-income individuals and/or families.
• Driving and transportation of participants when required.
• Use of personal vehicle and proof of valid California Drivers License and current auto insurance along with a clean DMV record is required.
• Flexible schedule to work evening and weekend hours as needed.

COMPETENCIES:

• Excellent verbal & written communication organizational and time management skills.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Ability to work well independently and collaboratively with teams.
• Professional experience in the human services or related field and demonstrated experience with low-income individuals and families.
• Basic knowledge and understanding of applicable federal state and local laws.
• Ability to de-escalate crisis situations with program participants.
• Proficiency in Microsoft Office programs systems and platforms.
• Ability to learn and use required mobile devices and business-related applications.
• Outstanding communication skills and high degree of emotional intelligence cultural humility with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.

Our Benefits and Perks: â

• Competitive Pay : $28.85 - $33.00hr
• Classification: Full Time/Non-Exempt
• Work Arrangement : Onsite position; Monday Friday 8 hours start 8am-4pm or 9am-5pm
• PTO :19 days per year increasing with tenure
• Holidays : 12 paid holidays per year
• Health & Wellness :
  • 100% medical dental and vision coverage options for employees
  • Agency dependent health care contributionâ
  • Employee Assistance Program (EAP)
  • Flexible Spending Account (FSA)
  • Retirement Plan: 403(b)âPlan w/ Employer Match & Contribution Programs
• Voluntary Benefits :
  • Commuter Assistance
  • Life Insurance
  • Legal Services
• Mission Driven Culture : Join a team thats passionate about making a meaningful impact in the fight to end homelessness.â

Notice : This description is to be used as a guide only. It does not constitute a contract commitment or promise of any kind. Abode Services reserves the right to change add delete upgrade or downgrade the position as dictated by business necessity at any time with or without notice.

Notice : Abode Services is an Equal Opportunity Employer/Drug Free Workplace

Required Experience:

IC