Cellphone Repair Specialist

Internal applicants reference Promotion/Transfer policy for eligibility along with requirements below. As one of the largest IT asset disposition companies in the world, EPC we are devoted to providing seamless and integrated data security and end-of-life IT asset solutions for hundreds of organizations around the world. Customers choose us because we understand the growing need for a sustainable, secure, and environmentally responsible method of IT disposal. As we continue to grow, we are looking for dedicated professionals to join our team and help us deliver exceptional service and innovative solutions. You will play a vital role in supporting our mission and ensuring operational excellence. Key responsibilities include, but are not limited to: Brief Summary of Duties Process, Repair or part out Apple devices including MacBook’s, iMacs, Mac Mini, Studio, and Pro’s by following established procedures for secure data removal, functionality testing, factory resetting, MDM (Mobile Device Management) identification and removal. Accurately document processing results, conditional issues, logs, product inventory, and erasure records in EPC’s Inventory Management Software. Clean and prepare devices for sale or transfer. Client consultation. Diagnose and troubleshoot hardware failures and software issues. Explain technical issues simply and provide accurate repair quotes. Replace broken or faulty screens, batteries, charge ports, cameras, etc. Track replacement parts, log work orders, and maintain a clean workstation. Handle equipment by packing, unpacking, wrapping, sorting, palletizing, and moving items throughout the warehouse using pallet jacks and carts. Maintain strict adherence to data security, quality control, and compliance standards throughout all processing activities. Travel in/out of state for special projects when required (optional). Other duties as assigned by department. Experience and/or Education Requirements High school diploma or GED required. Working knowledge of smartphone and tablet hardware and software. Experience performing small component disassembly and reassembly on electronic devices while maintaining care for sensitive hardware. Proficient in the use of precision hand tools, heat pads, heat guns, spudgers, etc. commonly used in electronics repair and device processing. Self‑motivated and goal‑oriented with the ability to work independently while maintaining a proactive and professional approach in a production environment. Proficient typing skills and be able to perform constant data entry with accuracy. Ability to communicate effectively and clearly. Able to collaborate within a team environment, share information, and execute managed direction. Possess strong problem‑solving and critical‑thinking abilities. Includes sitting, standing, bending, twisting and the ability to lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds with or without reasonable accommodation. Experience and/or Education Preferred Apple or WISE Certification. Micro soldering or advanced board‑level repair. At EPC, we offer a broad range of benefits including but not limited to: Competitive pay 401K with matching contributions Immediate PTO eligibility and paid holidays Full medical, dental and vision benefits for you and your family Company sponsored short‑term, long‑term disability & life insurance plans Extensive training and development programs Company volunteer opportunities An exciting career where every day is different A dedication to work/life balance and a holistic approach to employee support. EPC Veteran Advantage Additionally, EPC rewards eligible individuals who are currently serving, or who have served, in the U.S. Armed Forces with an additional Veteran bonus after 90 days of employment. Equal Opportunity Employer E-Verify Employer We strive to make our career opportunities accessible to all applicants. If you have a disability and need assistance completing the application, please refer to our career page for more information. #J-18808-Ljbffr EPC, Inc.