Office Manager

Job Description

Job Description

Benefits:

• Opportunity for advancement
• Training & development
• Bonus based on performance
• Employee discounts
• Flexible schedule

Jackson Hewitt Tax Service is seeking a high-energy, organized Office Manager to lead our team in Williston, ND . If you are a natural leader who thrives in a fast-paced environment and loves delivering exceptional customer service, we want you to run our tax office this season!

Why You’ll Love Working Here

• Competitive pay with seasonal flexibility.
• Dynamic environment where no two days are the same.
• Lead a great team and make a real impact in the Williston community.

What You’ll Do

• Manage daily operations at a storefront & retail (kiosk) locations to ensure a smooth, efficient tax office.
• Lead and motivate a seasonal team of tax professionals and customer service reps.
• Drive customer satisfaction by ensuring every client receives top-tier service.
• Handle administrative tasks including scheduling, inventory, and compliance tracking.

What We’re Looking For

• Proven leadership skills or prior management experience (retail, office, or hospitality experience is a plus).
• Strong communication skills with a knack for problem-solving.
• Tech-savvy mindset to comfortably navigate our office software.
• Tax experience is not required —we provide the operational training you need to succeed!

Ready to lead our Williston team? Apply today to jumpstart your tax season management career with Jackson Hewitt!

Responsibilities:

• Tax Preparation
• Assists in recruiting, interviewing, and training employees
• Creates and maintains employee schedules to ensure proper staffing 
• Ensuring that employees are upholding company policies and procedures
• Manages and monitors office for performance and productivity
• Resolves customer service issues
• Tax School Instructor (open to the public as well as employees)
• Complies with daily accounting procedures
• Communicates effectively with staff to ensure they are well-informed regarding products and
  promotions
• Supports and encourages staff to carry out the company mission as well as meet company and
  personal goals.

Position Requirements:

• High School Diploma or equivalent
• Tax preparation experience preferred
• Management experience
• Sales / Customer service experience
• PTIN certification (can be obtained after the hire date)
• Successful completion of tax preparation training course