Service Advisor

Service AdvisorRed Rock Ford, Inc, located in Williston, ND -- a family-owned dealership serving North Dakota communities, is looking for a customer-focused Service Advisor to join our service team.The Service Advisor plays a vital role in dealership operations by acting as the primary connection between customers and technicians. In this fast-paced, people-focused position, you will help customers understand their vehicle service needs, coordinate repair schedules, and ensure work moves efficiently through the shop.This role offers strong career growth opportunities — many of our Service Managers began their careers as Service Advisors.Key ResponsibilitiesGreet customers and listen carefully to vehicle concerns and service needsSchedule service appointments and manage daily shop workflowCommunicate repair recommendations, timelines, and costs clearly to customersServe as the liaison between technicians and customersMonitor repair progress to ensure efficient turnaround timesReview completed work with customers and explain services performedCollaborate with service and dealership leadership to maintain smooth operationsDeliver an exceptional customer experience from check-in through vehicle pickupQualificationsPrevious Service Advisor, automotive technician, or customer service experience preferred (not required)Strong communication and interpersonal skillsAbility to multitask and stay organized in a fast-paced environmentBasic understanding of automotive systems or willingness to learnProfessional, team-oriented attitudeComputer proficiency and ability to learn dealership software systemsValid driver’s license and acceptable driving recordBenefits:401(k)401(k) matchingDental insuranceEmployee discountHealth insurancePaid time offVision insuranceCompensation: $60,000 - $90,000 per yearWe are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.