Business Analyst

Salary: $85,800.00 - $115,416.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2026-WaTech-7232-05272
Department: Washington Technology Solutions
Division: SMD
Opening Date: 06/25/2026
Closing Date: 7/12/2026 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step


Description
Business Analyst

(IT Business Analyst-Journey)

WaTech: A great place to work!

As a Washington Technology Solutions (WaTech) employee, you will have a unique opportunity to help advance the latest IT technologies and practices used by state government to meet the needs of Washingtonians. Through teamwork, partnership and collaboration, WaTech works to transform public service through a connected government.
About the position
This position sits within WaTech's Strategy and Management Division, which leads planning, performance, and operational excellence across the agency and drives statewide alignment with Washington's enterprise IT strategies. This position reports to the Assistant Director for Performance & Accountability.

As a Business Analyst (BA), you'll play a vital role in ensuring WaTech's systems are efficient, secure, and aligned with how work actually gets done. You will lead business process analysis efforts and support configuration and optimization of key systems used by WaTech and its customer agencies. This position is responsible for customer journey mapping, identifying pain points, and recommending and implementing improvements using structured methodologies. It requires a strong understanding of both functional business processes and the technology solutions that support them. You'll also serve as the primary system administrator for selected enterprise platforms, partnering closely with technical teams, policy owners, and vendors to ensure systems are configured to meet user needs, data standards and agency priorities.

Duties
Some of what to expect with this role:

• Conduct customer journey mapping by facilitating user research, surveys and direct feedback sessions to understand the end-to-end experience of system users.
• Apply Lean Six Sigma's Define, Measure, Analyze, Improve, and Control (DMAIC) methodology to assess inefficiencies, identify root causes, and implement data-informed process improvements.
• Use targeted process interventions to improve efficiency and reduce risk; escalate more complex issues to senior-level business analysts as needed.
• Identify automation and workflow enhancements that reduce manual effort and improve service delivery; escalate challenging enhancements to senior-level analysts for evaluation.
• Evaluate the feasibility, impact and security considerations of proposed system features or enhancements. Ensure business rules, compliance requirements and operational workflows are accurately reflected in system design.
• Maintain an enhancement backlog and prioritize updates using an urgency-versus-impact matrix to ensure improvements align with business priorities.
• Use tools such as Power BI, Excel analytics, or system reporting dashboards to track KPIs, detect anomalies, and identify trends.
• Analyze interdependencies across business processes and systems to prevent downstream impacts during system or workflow changes.
• Develop and propose business cases for process changes or automation solutions, outlining benefits, risks, costs and return on investment (ROI).
• Coordinate system configurations, user roles, permissions and security settings to support system performance, data integrity and compliance with WaTech standards.

Qualifications
Here's what we're looking for:

• Eight years' experience in business analysis, supporting enterprise-wide technology solutions and optimizing business workflows.
  • The total years of experience must include experience in at least three of the following:
    • Four years of experience coordinating enterprise system configurations, including role-based access control (RBAC), security settings, workflow automation and business rule implementation.
    • Four years of experience conducting business process analysis and optimization using Business Process Model and Notation (BPMN), Lean Six Sigma's DMAIC methodology or similar frameworks.
    • Four years of experience gathering and documenting system requirements, writing technical specifications, conducting impact analysis for system changes, and collaborating with IT teams and vendors to implement system enhancements and integrations.
    • Four years of experience in user acceptance testing (UAT), including test plans, executing validation processes, and tracking defect resolution.
  • The total years of experience must also be in at least two of the following:
    • Two years of experience troubleshooting system issues, performing root cause analysis (RCA), and coordinating system updates or patches with IT teams and vendors.
    • Two years of experience monitoring system performance and user engagement, identifying opportunities for continuous improvement, and developing structured performance reporting frameworks.
    • Two years of experience implementing system adoption strategies, including training materials, facilitating end-user training, and monitoring system utilization metrics.

* A bachelor's degree in information technology, business administration, computer science, or a related field can substitute for up to four years of experience.

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Preference may be granted to applicants with the following:

• Certification in Business Analysis (e.g., Certified Business Analysis Professional (CBAP) or PMI Professional in Business Analysis (PMI)).
• Lean Six Sigma Green Belt or Black Belt certification.
• ITIL Foundations certification.
• Experience working with large-scale enterprise applications such as enterprise resource planning (ERP), customer relationship management (CRM), or case management systems.
• Experience supporting enterprise identity and access management (IAM) solutions or authentication frameworks.
• Experience with workflow automation platforms or low-code/no-code solutions.
• Experience leading process improvement initiatives in a government or highly regulated environment.
• Experience with data visualization tools such as Power BI, Tableau or similar platforms.

Supplemental Information
Telework: This position is approved for telework. However, it requires the incumbent to be onsite in our Olympia, Washington office multiple times throughout the month to attend meetings, training and interactive sessions in person with WaTech's business partners.
We value diversity and different perspectives:

WaTech is committed to providing equal access and opportunities to all qualified applicants and employees. We seek to attract and retain a diverse staff and welcome your experiences, perspectives and unique identity.
What WaTech offers:

As an employee of WaTech, you'll have access to an outstanding that includes medical and dental plan options for you and your family, paid leave and holidays, retirement plan options and more.
While WaTech is headquartered in Olympia, Washington, which is near some of the country's most , we are able to offer many of our positions telework and flexible schedule options to help support a healthy work-life balance.
To learn more about WaTech, and what our employees enjoy about working here, please .
How to apply:

Applications for this recruitment will be accepted electronically. Please select the large "apply" button at the top of this announcement. You may need to create a profile and account in Washington state's automated application system. We invite you to include your name and pronouns in your material to ensure we address you correctly throughout the application process.
To be considered for this position you will need to:

• Submit a complete Online Application .
• Answer all required Supplemental Questions .
• Attach a Letter of Interest that addresses how your experience qualifies you for this role.
• Attach a Resume that clearly documents the work history, training, and education that makes you a viable and competitive candidate for this position.
• Attach a separate document with at least Three Professional References. This should include: Reference name, nature of the relationship (i.e. company and supervisor, coworker, etc.), phone number, and email. References should be individuals you have worked with in the past five years, if possible, and include at least one current, or most recent supervisor. *We will not conduct reference checks without your signed release.

Note: Applications without the requested information identified above or containing supplemental question responses with comments such as "see resume" may lead to your application being disqualified from consideration.


Applicants wishing to claim Veterans Preference should attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. (Please redact any personally identifiable data such as social security number prior to submittal.)
Conditions of employment:

This position requires a background check. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position and is a continued condition of employment.
Recruitment process:

First round of application assessments will be conducted seven days after the initial job posting date. The hiring authority reserves the right to offer the position at any time after the initial seven-day job posting date during the recruitment process. It is to the applicant's advantage to apply as early as possible. This recruitment may be used to fill multiple positions.
Contact us: For inquiries about this position, please contact WaTech Human Resourcesat View phone number on click.appcast.io or email to H
Persons requiring accommodation in the application process or for an alternative format may contact Human Resources at View phone number on click.appcast.io or . Persons of disability or those who are deaf or hard of hearing can call the Washington Relay Service by dialing 7-1-1 or View phone number on click.appcast.io. WaTech complies with the employment eligibility verification requirements of the federal Form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.


Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.


Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.


Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.


Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing

Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026
01


Please select the option that best describes how you meet the required qualifications:

• I have eight years of experience in business analysis, supporting enterprise-wide technology solutions and optimizing business workflows.
• I have a bachelor's degree in information technology, business administration, computer science, or a related field AND four years of experience in business analysis, supporting enterprise-wide technology solutions and optimizing business workflows.
• I do not have the required experience and/or education, but I am willing to learn.

02


Please briefly explain how you gained the experience in question #1, If this does not apply, type N/A.
03


Which of the following do you have four years of experience with? Check all that apply.

• Coordinating enterprise system configurations, including role-based access control (RBAC), security settings, workflow automation, and business rule implementation.
• Conducting business process analysis and optimization using Business Process Model and Notation (BPMN), Lean Six Sigma's Define, Measure, Analyze, Improve, and Control (DMAIC) methodology, or similar frameworks.
• Gathering and documenting system requirements, writing technical specifications, conducting impact analysis for system changes, and collaborating with IT teams and vendors to implement system enhancements and integrations.
• Leading user acceptance testing (UAT), including developing test plans, executing validation processes, and tracking defect resolution.
• I do not have experience with any of these.

04


Please briefly explain how you gained the experience in question #3, If this does not apply, type N/A.
05


Which of the following do you have two years of experience with? Check all that apply.

• Troubleshooting system issues, performing root cause analysis (RCA), and coordinating system updates or patches with IT teams and vendors.
• Monitoring system performance and user engagement, identifying opportunities for continuous improvement, and developing structured performance reporting frameworks.
• Implementing system adoption strategies, including training materials, facilitating end-user training, and monitoring system utilization metrics.
• I do not have experience with any of these.

06


Please briefly explain how you gained the experience in question #5, If this does not apply, type N/A.
07


Will you now or in the future require sponsorship for employment visa status (e.g. H-1B visa status or F1 OPT etc.)?

• Yes
• No

08


How did you learn about this WaTech opportunity? Select all that apply.

• Business Resource Group (BRG)
• Careers.wa.gov
• Governmentjobs.com
• Public job sites (e.g., Indeed, ZipRecruiter, Glassdoor, Monster, etc.)
• Job Fair
• LinkedIn
• WaTech employee
• WaTech website
• WorkSource
• Other

Required Question