Customer Service Specialist I
Envision LED Lighting
- Customer Service Specialist ILOS ANGELES - Bell, CA 90040## OverviewSalary Range$20.00 - $20.00 Hourly## OverviewWe’re looking for a dependable, customer-focused Customer Service Service Specialist who enjoys helping people and knows their way around the lighting industry. If you take pride in delivering great service—whether you’re assisting a homeowner with a return or helping a contractor dial in the perfect quote—you’ll feel right at home here.This role blends customer service, account support, and technical product knowledge, making every day a little different. You’ll be a key point of contact for our customers, building relationships, solving problems, and helping uphold our reputation for responsiveness, reliability, and genuine care.If you enjoy being the go-to person, love seeing projects come together, and believe great service makes a real difference, we’d love to meet you.**Responsibilities:*** Process and Manage orders in NetSuite. Provide product quotes and solutions based on customer needs.* Answer customer calls, troubleshoot common issues, or route technical questions to our in-house technician.* Respond to customer emails and live chat inquiries with professionalism and accuracy.* Interacts with production and shipping to communicate order needs, establish shipping schedules, and help ensure smooth deliveries to customers.* Support Sales and Marketing needs by providing samples, demos, brochures & catalogs on request.* Manage designated tickets for various customer inquiries and issues (Front app), either handling the issues directly or designating the appropriate team members.* Assist business buyers with account setup and relationship management.* Manage warranty registrations and returns for both residential and commercial customers. Issue RMAs and share return tracking details.* Follow up on unresolved issues and ensure a positive resolution.## Qualifications**Required Skills & Experience:*** Ability to resolve customer issues and take initiative to follow through until the customer is happy* Excellent proficiency with customer service-related office applications (e.g., Front, NetSuite, Microsoft Office Suite).* Ability to interpret a variety of instructions furnished in written and oral format.* Understanding of warranty, RMA, and return processes.* Strong written and verbal communication skills. Attention to detail and high level of accuracy.**Preferred Qualifications:*** Experience working in the lighting industry or with a lighting product line ( LED fixtures, retrofits, recessed lighting).* Familiarity with lighting terms, specs, and basic installation concepts.* Bilingual (Spanish is a plus)
- J-18808-Ljbffr Envision LED Lighting
Vacancy posted 2 days ago
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