Service Coordinator
KE Gutridge LLC
Job Description
Job Description
Description:
Why Gutridge?
Gutridge is a leading construction and service company offering Plumbing, HVAC, Fire Protection, and Electrical services to customers in the greater Central Ohio marketplace. As a Service Coordinator, your role will be to provide an excellent customer experience, maintain outstanding customer service, and perform administrative functions. We are looking for employee’s that offer a positive attitude to support our culture, an innovative thinker to help better our processes, and a professional that will interact with customers in a positive manner.
What Are We Looking For?
- Answers and directs all incoming calls.
- Assisting with billing/invoicing duties as needed.
- Schedules and dispatches Service Technicians to meet customer schedules while managing ever-changing priorities and appointment requests.
- Works with Service Technicians to schedule follow-up appointments when needed.
- Coordinates and schedules inspections with customers.
- Assist other staff, as needed.
- Strong verbal and written communication skills are vital for the successful candidate.
- The highest standards in accuracy and efficiency with all activities is critical to success on this position.
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
- Ability to effectively convey information both verbally and in written correspondence.
- Ability to adjust actions in relation to customer and vendor needs.
- Must possess a proven record of strong organizational skills and be very detail oriented.
Great Benefits!
- FREE Health Insurance (higher plans available at tiered cost).
- FREE Dental & Vision Insurance for Employee.
- Generous 401(k) match.
- Life, Disability & Accident Insurance.
- Paid Time Off.
- Paid Holidays.
What Do We Want To See?
- Customer service experience is considered a plus.
- Intermediate level computer skills with MS Office required (Excel, Word, Outlook).
- Prior experience with accounting software is preferred.
Vacancy posted 8 days ago
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