Customer Service Representative/Marketing Intern

Job Description

Job Description

Ask For Cool Air Conditioning, Inc. is a locally owned and operated business. We have years of experience in the HVAC industry and it is our lifework to provide quality service to all our customers. We draw daily inspiration from your satisfaction and we strive for excellence every day, while seeking to master new innovations in the HVAC industry.

Here at Ask For Cool Air Conditioning, Inc. we have been growing CRAZY fast. We have a great, energetic, growth-oriented family who is looking for help keeping the train running!

• We have the customers.
• We have the systems.
• We have the marketing.
• We have the training!!!

You deserve a company that has owners who will recognize you for your hard work and help you grow career-wise, financially, and as a person. 

Are you?

• Dependable and energetic.
• Like making a TON of money.
• Strong work ethic.
• Love what you do.
• Family oriented.
• Organized, and willing to have fun!!!

If so, then look no further. If you’re looking for more than just a job , or to be more than just an employee with a company, make your career move to join the Ask For Cool team. The passion you have for your craft will thrive here. We’re growing and always hiring individuals who want more out of their careers and we have the tools you need to succeed!

Job Summary:

As a Customer Service Representative, your day will be fast-paced handling a large volume of inbound calls in our call center. Your primary duties will be to schedule service appointments, offer other services, accept payments, discuss our maintenance agreement, and other admin duties. Our CSRs are the backbone of the company and you will be awarded for your hard work and effort.

Job Type: Full-time or Part-time.

Salary: $16.00 - $18.00 per hour.

Schedule:

• Monday to Friday.
• Weekend schedule available.
• Flexible on work hours and days.

Benefits:

• Steady, year-round work. We don’t downsize in the off season!
• Flexible hours available upon request.
• Opportunity to make bonuses and commissions. 

Essential Duties & Responsibilities:

• Deliver a Wow Customer Service.
• Customer Service- Inbound and Outbound Call Taking (100-150 calls/day).
• Outbound dialing between downtime (for Recurring Services).
• 35 calls scheduled per day.
• Take payments & update billing information.
• Post Card Mailers.
• Log tasks appropriately.
• Understanding of the dispatch board.
• Offering Opportunities = ticks on board.
• Cancels, changes, reschedules, & refunds.
• Assist with Account/Invoice related questions.
• Shadowing new CCR’s.
• Pursue growth and learning.
• Manage social media posts.
• Create email marketing materials.

Minimum Qualifications:

• High level of customer service experience (1-year experience).
• Strong computer skills.
• Advanced verbal and written communication.
• Like talking on the phone.
• People person.
• Friendly and outgoing.
• High School Diploma or equivalent.
• Must be able to pass a background check and drug screen.
• Speaks Spanish (not required but huge plus).

Required Knowledge, Abilities, and Skills:

Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking, Social Media.

Physical Demands:

It will require long periods of sitting at a desk, answering a high volume of calls and using a computer.