Collections Specialist | Midvale, UT

Job Description

Job Description

Collections Specialist | Midvale, UT

Nexeo Staffing is hiring a Collections Specialist for a respected financial services organization in Midvale, Utah. This role is ideal for individuals who are confident communicators, skilled problem-solvers, and comfortable navigating sensitive financial conversations. As a Collections Specialist, you will work directly with customers to resolve delinquent accounts, establish payment arrangements, and maintain accurate account records while adhering to all applicable collection regulations. If you have a background in collections, banking, finance, or customer service and enjoy helping customers find workable solutions, we encourage you to apply.

Responsibilities

• Contact customers regarding past-due accounts through outbound and inbound communications.
• Negotiate payment arrangements and repayment schedules to resolve delinquent balances.
• Accurately document account activity, conversations, and payment commitments.
• Explain available payment options and provide account balance information.
• Conduct skip tracing and account research as needed to locate customers.
• Communicate professionally with borrowers, attorneys, and authorized third parties.
• Follow FDCPA guidelines, bankruptcy laws, and all applicable federal and state regulations.
• Monitor promised payments and complete timely follow-up activities.
• Maintain professionalism and composure during challenging customer interactions.
• Support additional account management and collection activities as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous collections experience preferred.
• Experience in customer service, banking, finance, or a related field is a plus.
• Strong verbal communication and negotiation skills.
• Ability to remain professional, empathetic, and firm during difficult conversations.
• Excellent organizational skills and attention to detail.
• Ability to work independently and manage a high-volume workload.
• Basic knowledge of collection practices, regulations, and compliance requirements.
• Proficiency with Microsoft Office applications, including Word and Excel.
• Strong documentation and follow-up skills.

Pay

$24.70 per hour

Schedule

Full Time | Monday-Friday or Tuesday-Saturday | 9:30 AM-6:00 PM

Nexeo Benefits

• Medical, Dental, Vision, Limited Life, Short-Term Disability
• Refer a Friend Bonus | Other Financial Incentives (Bonuses)
• Weekly Pay | Direct Deposit | Rapid Pay Card
• Hassle-Free Job Search: A Nexeo Recruiter is always available to assist you

Questions?

Call or Text our office today!

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1476 North Main Street North Logan, Utah 84341

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Nexeo provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, or genetics. In addition to federal law requirements, Nexeo complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Nexeo expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

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