Technical Support Representative I
Phantom Staffing
Technical Support Representative I
Chelmsford, Massachusetts, United States Or refer someone Job Openings Technical Support Representative I
Job Summary
The Technical Support Associate is responsible for tier 1 customer and Sales Team Support.
Essential Functions
- Provide tier I technical support functions including, but not limited to:
- Provide support for technical and clinical inquiries related to products via telephone, E-Mail and/or Fax on a daily basis
- Follow up to inquiries, and ensures satisfactory customer resolution
- Follow departmental processes and procedures
- Accurate entry of customer reported complaint details into claim tracking system
- Occasional on-call phone support for evening and weekend emergencies
- Participate in internal process documentation creation and verification
- Performs departmental receiving/shipping as required
- Stays current with system information, changes and updates
- Research required information using available resources
Required/Preferred Education and Experience
- 2-year degree/certificate in electronics/biomedical preferred or
- Equivalent experience required
- 2 years prior technical support experience working directly with customers, or equivalent experience working in a technical capacity within the industry. required
Knowledge, Skills and Abilities
- Good customer follow up skills
- Practical experience with Microsoft Office products
- Demonstrated self-starter
- Creative problem-solving skills, attention to detail and well organized
Vacancy posted 1 day ago
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