Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Technical Support Specialist

Jeanne D'Arc Credit Union

Technical Support Specialist Under the direction of the AVP – Technology Operations, the Technical Support Specialist provides employee help desk support services and supports branch and employee equipment needs. Essential Functions & Responsibilities Provide hardware, software, phone, and basic network support to all end users, troubleshooting devices such as desktops, laptops, printers, scanners, phones, and ATMs. Create and maintain user accounts for network access; track access as needed and notify manager of necessary changes. Triage, assign, and work help desk tickets, respond in a timely manner, document thoroughly, and follow up to ensure satisfactory resolution, meeting Service Level Agreement standards. Build, configure, and deploy workstations and printers; apply patches; assist with maintenance of employee desktop applications. Provide instruction to users on equipment usage while maintaining high customer satisfaction. Obtain quotes for software, services, or equipment from vendors; manage purchase orders. Maintain technology department asset tracking system for hardware and software. Coordinate service calls with vendors, reducing downtime, and escalating issues when necessary. Collaborate as part of the team to achieve goals and find creative solutions. Draft or revise policies and procedures to improve efficiency and clarity for staff and end users. Demonstrate a commitment to accommodating internal and external member needs. Support community outreach efforts. Participate in department and organization projects to meet corporate objectives. Perform related duties as required. Self‑motivated, organized, and able to prioritize work with minimal direction. Experience and Education Associate’s degree, preferably in technology, or specialized training in a technical field, with at least two years of PC/network support experience, or equivalent combination of education and experience. Interpersonal Skills Ability to read, analyze, and interpret complex technical journals. Ability to respond to reasonable technical inquiries and instructions from management and staff. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information and solutions to Technology Department management and other employees. Team‑oriented, detailed, organized, and possessing good interpersonal and communication skills. Other Skills Proficiency with basic arithmetic and computational skills. Problem‑solving ability with limited standardization. Capability to define problems, collect data, establish facts, and draw valid conclusions. Interpret technical instructions in mathematical or diagram form. Ability to troubleshoot technical problems. Physical requirements: standing, sitting, walking, reaching, driving, and lifting up to 30 lbs. Frequent local travel between branch locations. #J-18808-Ljbffr Jeanne D'Arc Credit Union

Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Technical Support Specialist in Lowell, MA vacancy
  •  ...offers the flexibility of remote work. Internal candidates are also encouraged to apply. Primary Objective: The Technical Support Specialist, Tier 2 is passionate about the Spectrio brand and products while providing technical support for end users. Responsibilities... 
    Suggested
    Temporary work
    Remote work
    Work from home

    GrabJobs

    Lowell, MA
    1 day ago
  •  ...A leading AV integration firm is seeking a Service Support Specialist to provide remote support for clients and troubleshoot AV systems. The role requires a minimum of 3-5 years of experience in the AV industry. Candidates should possess strong computer skills and have... 
    Suggested
    Remote work

    AVDG - GC Pro/Custom House

    Chelmsford, MA
    1 day ago
  • $29 - $30 per hour

     ...Technical Support AssociateAt ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to... 
    Suggested
    Hourly pay
    Minimum wage
    Ongoing contract
    H1b
    Work at office
    Local area
    Remote work
    Worldwide
    Relocation
    Shift work
    Weekend work
    Afternoon shift

    ZOLL Medical

    Chelmsford, MA
    4 days ago
  • $80k - $95k

     ...troubleshooting and assistance to customers and Werfen field personnel in a call center environment. This includes support on Werfen product usage and function, technical questions, instrument performance, instrument capabilities and other product concerns as required.... 
    Suggested
    Work experience placement
    Work at office
    Shift work
    Weekend work

    Unavailable

    Bedford, MA
    2 days ago
  •  ...driven by rapid methods and automation. Rapid Micro Biosystems is dedicated to providing groundbreaking technology and products to support companies in their journey to achieve greater reliability, efficiency, and better predictability, ultimately providing higher quality... 
    Suggested
    Shift work

    Rapidmicrobio

    Lowell, MA
    4 days ago
  •  ...clinical data.” Healthcare IT Direct Messaging Specialist Sr. J P Systems provides professional...  ...or be willing and very eager to learn. Support/lead Direct Messaging planning and...  ...years' experience for this role. Strong technical and computer skills for analyzing and interpreting... 
    Remote work
    Relocation

    GrabJobs

    Lowell, MA
    2 days ago
  • $90k - $110k

     ...suppliers, commodities, and sites to surface savings opportunities and support cost reduction initiatives Translate complex, multi-system data...  ...into actionable business insights and communicate them to non-technical stakeholders Preferred Qualifications Experience with... 
    Minimum wage
    Ongoing contract
    Full time
    H1b
    Local area
    Remote work
    Worldwide

    ZOLL Medical Corporation

    Chelmsford, MA
    3 days ago
  •  ...Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing...  ...a 66‑block. Job Responsibilities Perform a wide range of technical tasks including: OS installations, hardware diagnostics, and software... 
    Hourly pay
    For contractors
    Immediate start
    Flexible hours

    Hardy Industries Inc

    Lowell, MA
    1 day ago
  •  ...customer service. We are a trusted supplier and provide our customers with high-quality solutions. Job Summary: The Senior Technical Support Specialist will lead advanced technical aspects of post market activities for all company products worldwide meeting and/or... 
    Work at office
    Remote work
    Worldwide

    Amtech

    Westford, MA
    4 days ago
  •  ...INDUSTRIES is looking for skilled I.T. or Telecom technicians in Lowell, Massachusetts. This hands-on role covers a wide range of technical tasks including OS installations, structured cabling, and telecommunication work. Candidates must have at least one year of relevant... 
    Flexible hours

    Hardy Industries Inc

    Lowell, MA
    2 days ago
  •  ...They must be able to clearly communicate in the language of the business to internal customers while simultaneously communicate technically with the development and architecture teams.Job Duties:Elicit requirements using interviews, document analysis, requirements workshops... 

    Careers Integrated Resources Inc

    North Billerica, MA
    3 days ago
  •  ...availability infrastructure solutions supporting VA's mission. Serve as an operational service...  ...components. Implement and sustain technical, management, and operational security controls...  ...and providing coaching to junior specialists, typically performed with little or no... 
    Work at office

    US Deputy Assistant Secretary for Information and Technology

    Chelmsford, MA
    3 days ago
  • $65.5k - $121.7k

     ...key performance indicators; Ability to formulate functional and technical requirements from business problems; Program management of key...  ...analysis skills to provide key insights to manufacturing teams, support, and leadership to track and drive overall performance. The... 
    Full time
    Temporary work
    Work experience placement
    Flexible hours

    Lockheed Martin Corporation

    Chelmsford, MA
    27 minutes ago
  •  ...payment processing — processing more than $63 billion annually, supporting 40,000+ merchant locations, and serving over 350 lending...  ...oversight, and operational efficiency. This role combines strong technical expertise, analytical thinking, and payments domain knowledge... 
    Remote work

    GrabJobs

    Lowell, MA
    1 day ago
  •  ...frequency identification (RFID) technology, a dedicated customer-support team, and a secure database to track and trace cannabis from...  ...experience. Other degrees are acceptable if a candidate has deep technical experience with Snowflake, SQL, Python, R to pair with Data... 
    Full time
    Remote work

    GrabJobs

    Lowell, MA
    1 day ago
  • Technical Support Specialist, IT Solutions Werfen - Bedford - 180 Hartwell Road Bedford, Massachusetts 01730 United States Country United States Shift 1st About the Position Introduction Werfen Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona... 
    Work experience placement
    Remote work
    Worldwide
    Shift work
    Rotating shift

    Werfenlife SA.

    Bedford, MA
    4 days ago
  • $127k - $147k

     ...all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to...  ...analysis, creating detailed functional specifications, reviewing technical specifications, preparing use case scenarios and test scripts,... 
    Permanent employment
    Full time
    Internship
    Work at office
    Local area
    Remote work

    Watts Water Technologies

    Andover, MA
    1 day ago
  •  ...Data, and more. Position Summary Zappix is seeking a highly skilled and detail-oriented Technical Business Analyst to join our team. As the Technical Business Analyst, you will support the sales team during sales processes, collaborate with various stakeholders (... 
    Full time

    Zappix

    Burlington, MA
    1 day ago
  • $68.79k - $94.61k

     ...material to the manufacturing floor Identify potential risks to supporting internal and external demand and engage with process...  ...Strong data analysis skills For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing... 
    Permanent employment
    Work at office
    Remote work
    Shift work
    Day shift

    Analog Devices

    Chelmsford, MA
    4 days ago
  • $80k - $140k

     ...Integration and ETL Summary Looking for a Business Analyst, AVP to support data integration and ETL capabilities, with a focus on...  ...and the ability to bridge business users, Product Owners, and technical teams. The candidate should be comfortable working with financial... 
    Full time
    Temporary work
    Flexible hours

    State Street Bank

    Burlington, MA
    23 hours ago
  • $70k - $85k

     ...you join us! Rockwell Automation's EDGE Technical Sales and Consulting Program is a world-...  ...This listing is for the Technical Sales Specialist/Technology Consultant. Associate...  ...customers. You are responsible for technical support in pre-sales activities for a specific range... 
    Internship
    Work at office
    Local area
    Visa sponsorship
    Work visa
    Flexible hours

    Rockwell Automation

    Chelmsford, MA
    23 hours ago
  • $60k - $100k

     ...IT Support AnalystAs an IT Support Analyst at MKS, you will partner with various IT infrastructure teams to support our global end user base. In this role, you will report to the Senior IT Manager of Field Services Americas.You Will Make an Impact By:Responding to and... 
    Work at office
    Local area
    Relocation package
    Weekend work

    MKS Instruments

    Lawrence, MA
    1 day ago
  • $29.48k - $58.97k

     ...Product Support TechnicianWilmington, MACatapult is building the future of sports performance technology, with a mission to Unleash the...  ...to excel in a fast-paced environment.What You'll DoProvide technical support assistance to clients using our Video platform solutions... 
    Work at office
    Remote work
    Night shift
    Weekend work

    Catapult Sports

    Wilmington, MA
    3 days ago
  •  ...for Information and Technology is seeking a skilled IT professional to deliver secure, highly available infrastructure solutions supporting mission critical networks, systems, and applications. The role emphasizes implementing and sustaining security controls and operational... 

    US Deputy Assistant Secretary for Information and Technology

    Chelmsford, MA
    3 days ago
  • $125k - $165k

     ...focus being Financials to help with implementation and production support. The role requires application expertise in development efforts...  ...Document.Work with the development team in reviewing the Technical Design, validating to ensure the development delivers to the design... 
    Minimum wage
    Ongoing contract
    Full time
    H1b
    Local area
    Remote work
    Worldwide

    ZOLL Medical Corporation

    Chelmsford, MA
    1 day ago
  • $60k - $100k

     ...A Day in Your Life at MKS: As an IT Support Analyst at MKS, you will partner with various IT infrastructure teams to support our global end user base. In this role, you will report to the Senior IT Manager of Field Services Americas. You Will Make an Impact By: Responding... 
    Permanent employment
    Work at office
    Local area
    Visa sponsorship
    Work visa
    Relocation package
    Weekend work

    MKS Instruments

    Andover, MA
    2 days ago
  • A prominent technology service provider in Lowell, Massachusetts, seeks an experienced Enterprise JAMA Governance & Optimization Lead to enhance its JAMA platform. This role involves leading efforts for platform optimization, governance, and ensuring alignment with organizational...

    Pentangle Tech Services | P5 Group

    Lowell, MA
    1 day ago
  •  ...MKS Instruments, Inc. is seeking an IT Support Analyst in Methuen, MA to partner with IT infrastructure teams and support our global end user base. You will troubleshoot, document, and resolve issues across end-user devices and enterprise apps, and train users on IT processes... 
    Work at office

    MKS Instruments

    Methuen, MA
    1 day ago
  • $15 - $20 per hour

     ...Multiple premiums may apply if applicable criteria are met. The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual... 
    Hourly pay
    Minimum wage
    Local area
    Flexible hours

    O'Reilly Automotive Stores

    Lowell, MA
    3 days ago
  • $15 - $20 per hour

     ...facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional customers in a safe and efficient manner... 
    Hourly pay
    Minimum wage
    Full time
    Local area
    Immediate start
    Flexible hours

    O'Reilly Automotive Stores

    Dracut, MA
    1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Technical Support Specialist. Be the first to apply!