Policy Claims Representative II

Policy Claims Representative II

Batesville, IN

KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR's insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR's investments may include the activities of its sponsored funds and insurance subsidiaries.

Position Overview

The Policy Claims Representative II provides administrative and operational support to insurance customers as part of the In-Force Preneed Claims Team. This role is responsible for processing customer requests, maintaining policy records, and ensuring accurate and timely claim handling, with limited phone interaction. The ideal candidate is detail-oriented, customer-focused, and able to work independently while contributing to overall team success. This position also supports departmental initiatives, process improvements, and operational efficiency efforts.

Key Responsibilities

• Process customer requests by updating insurance policies and customer profiles accurately and efficiently
• Review and pay Texas death claims in compliance with Texas Department of Banking regulations
• Complete Texas claim reconciliations and related administrative tasks
• Facilitate timely resolution of pending claims and service requests
• Support departmental goals, strategic initiatives, and continuous improvement efforts
• Share responsibility for achieving team productivity, quality, and service goals
• Generate and maintain productivity and process measurement data
• Identify, document, and maintain standard operating procedures (SOPs)
• Assist with team projects, cross-functional initiatives, and additional operational processes as needed
• Maintain a high standard of accuracy, professionalism, and customer service in all interactions

Qualifications & Skills

• Strong organizational skills with exceptional attention to detail
• Excellent data entry, system navigation, and administrative skills
• Professional written and verbal communication abilities
• Customer-focused mindset with a commitment to delivering excellent service
• Ability to work independently while meeting productivity and quality expectations
• Positive team-oriented attitude with strong collaboration skills
• Adaptable and flexible in a changing work environment
• Proactive approach to identifying process improvements and operational efficiencies
• Reliable attendance and dependability are essential for success in this role
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook
• Strong analytical and problem-solving skills, including the ability to gather data, identify issues, and draw valid conclusions
• Preneed insurance experience preferred, but not required

This is the expected annual base salary range for this Batesville-based position. Actual salaries may vary based on factors, such as skill, experience, and qualification for the role. Employees may be eligible for a discretionary bonus, based on factors such as individual and team performance.

Base Salary Range $42,000 to $55,000

KKR is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.

KKR will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email View email address on click.appcast.io . Emails sent for unrelated issues, such as following up on an application, will not receive a response.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access because of your disability. You can request reasonable accommodations by sending an email to View email address on click.appcast.io . Only emails left for this purpose will be returned.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. This notice applies only to applicants and employees who work or will work in Massachusetts, in accordance with applicable state law.