NICE CXone Cognigy Agentic AI Developer
Full-time
Northern Base
Hiring Alert | NICE CXone Cognigy Agentic AI Developer
Location: Remote (USA)
Employment Type: Full-Time
Experience Required: 6 8 Years
Visa Type: USC / GC Only
Must-Have Skills:
Cognigy.AI Platform Development
NICE CXone / NICE Mpower Agentic AI Solutions
Conversational AI, Virtual Agents & Chatbot Development
NLP, NLU, Intent & Entity Design
Dialogue Management & Conversational Design
Voice Bot & Digital Customer Experience Solutions
JavaScript, Node.js & Python Development
REST APIs, Webhooks, JSON & XML Integrations
GenAI / LLM Platforms (Azure OpenAI, OpenAI GPT, Vertex AI)
AI-Powered Customer Service & Contact Center Solutions
Git, DevOps & CI/CD Tools
Preferred Experience:
Experience designing and developing Cognigy.AI conversational solutions
Experience building AI-powered virtual agents for voice and digital channels
Experience integrating Cognigy.AI with NICE CXone, Salesforce Agent Voice, ServiceNow, CRM, and enterprise platforms
Experience configuring Agent Assist, Knowledge AI, Virtual Agents, and AI-driven customer journeys
Experience developing API/middleware components and supporting testing, tuning, deployment, and production support
Experience with enterprise contact center workflows and customer experience platforms
Education:
Bachelor's Degree in Computer Science or related field preferred.
Tech Stack:
Cognigy.AI | NICE CXone | NICE Mpower | Agentic AI | Conversational AI | Virtual Agents | Chatbots | NLP | NLU | Intent & Entity Recognition | Dialogue Management | Voice Bots | Digital Customer Experience | JavaScript | Node.js | Python | REST APIs | Webhooks | JSON | XML | Generative AI | LLMs | Azure OpenAI | OpenAI GPT | Vertex AI | Git | DevOps | CI/CD | Salesforce | ServiceNow | CRM Integration | Contact Center AI
Vacancy posted 1 day ago
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