Counter Sales Associate

Job Duties Assist rental customers in a polite, friendly and professional manner whether in person or on the phone. Ask customer questions to determine their rental needs and recommend proper equipment. Provide alternative suggestions if appropriate. Prepare rental forms and contracts by obtaining customer signature and other information as required. Explain rental fees and provide information about rented items such as operation of equipment and safety features. Answer the telephone and receive orders by phone. Resolve customer problems and answer questions. Schedule equipment delivery and pickups and assist customer with the loading and unloading of equipment when necessary. Daily audits of open contracts and call overdue rentals. Complete rental transactions on (rental software) and perform basic tasks including checking equipment rates and availability, creating rental quotes, reserving equipment, opening/closing rental contracts, scheduling equipment deliveries/pickups, emailing quotes/reservations/contracts to customers. Periodically update and review company website for accuracy and messaging. Education, Skills & Requirements A high school diploma or equivalent GED is preferred but not required. Must be able to lift/move approximately 25-50 lbs. Customer Service Aptitude. Strong telephone skills. Effective written and oral communication skills. Valid driver’s license and clean driving record. Equipment rental industry experience preferred. #J-18808-Ljbffr