Business Analyst

New Hampshire Housing’s mission is to promote, finance, and support housing solutions for the people of New Hampshire. We have empowered over 55,000 families to achieve their dream of homeownership and have played a pivotal role in funding the development of over 16,000 multifamily housing units. Our dedicated team manages thousands of Housing Choice Vouchers annually. We’re on a mission, and we want your expertise! New Hampshire Housing is seeking a Business Analyst (BA) to strengthen organizational capacity and help advance enterprise initiatives focused on process improvement, system optimization, and responsible adoption of emerging technologies—including AI-enabled solutions. As a Business Analyst, you will play a crucial role in supporting initiatives that contribute to our mission. In this role, you will: * Analyze business operations, workflows, procedures, and systems to identify opportunities for efficiency, consistency, and improved outcomes. * Partner with leadership and cross-divisional stakeholders to establish priorities aligned with organizational strategy. * Support and advance process improvement and AI-related initiatives, helping evaluate use cases, impacts, and readiness across the organization. * Serve as a Business Lead on medium to large initiatives, collaborating with the Project Management Office, Business Technology (BT), vendors, and end users. * Facilitate stakeholder sessions to gather, document, and validate business and system requirements. * Support system implementations by developing test plans, coordinating user acceptance testing, and presenting findings to project teams. To support onboarding and training, the initial weeks of employment may be conducted in-office. Following this period, Tuesday and Thursday are required in office days with remote opportunities the rest of the week. Your experience, skills, and education should include: * Experience managing large-scale ERP or enterprise system implementations is highly desirable. * Strong ability to analyze business processes, operational needs, and technical systems * Proven experience eliciting and documenting requirements from both technical and non-technical stakeholders.

• Strong analytical, problem-solving, and critical-thinking skills.
• Ability to translate complex concepts into clear, user-friendly documentation

and guidance. * Experience working independently while collaborating effectively across teams.

• Proficient written and verbal communication skills.
• Strong working knowledge of Microsoft 365 applications and tools.
• Bachelor’s degree in a related field and at least nine years of relevant

business analyst experience, or equivalent combination of education and experience. You’ll love us because: * We prioritize our employees and invest in policies, benefits, and a workplace culture that supports their success. * You’ll join a collaborative, highly engaged team that values diverse perspectives. * We are a recognized leader in the affordable housing industry and take pride in the quality and impact of our work. New Hampshire Housing is proud to offer:

• Multiple high-quality health insurance options
• Vision plan
• Employer-paid dental plan
• Employer-paid disability insurance
• Employer-paid life insurance
• Undergrad and Graduate tuition reimbursement
• Student loan repayment assistance
• Two retirement plans with employer contributions to both
• Flexible work schedules with remote/hybrid work options
• Generous and flexible PTO plan
• Paid volunteer time
• Paid parental leave
• Fitness rewards and reimbursement programs
• And so much more!

As an Equal Opportunity Employer, New Hampshire Housing is committed to building a workforce that is as diverse as the people we serve. Starting Pay: $70,500 - $88,500, dependent on relevant experience Apply now [ and become a key player in our mission to provide affordable housing solutions in New Hampshire. Interested in this position but not sure you check every box? Don't let doubts hold you back! We value diverse perspectives and unique strengths. If you're interested in this role and motivated to contribute, we welcome your application. Your passion and potential might align perfectly with what we're seeking.