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Mandari Guest Relation Officer (Native) | AYANA Komodo

AYANA Hospitality

AYANA Hospitality is proudly seeking a Mandarin Guest Relation Officer (Native) for our stunning AYANA Komodo resort. This pivotal role is dedicated to enhancing the overall guest experience for our Mandarin-speaking clientele. You will be responsible for delivering exceptional service, ensuring that every guest feels welcomed and valued during their stay.

Responsibilities

  • Welcome Mandarin-speaking guests upon arrival, providing a warm and personalized check-in experience

  • Address guest inquiries, requests, and concerns effectively and promptly

  • Provide detailed information about resort amenities, services, and nearby attractions in Mandarin

  • Coordinate with various departments to fulfill guest requirements and preferences

  • Handle guest complaints professionally, working to resolve issues to their satisfaction

  • Maintain accurate records of guest preferences and feedback for future visits

  • Assist with arrangements for special requests, events, and activities

  • Promote hotel services and amenities to enhance the guest experience

Requirements

  • Native fluency in Mandarin and strong English communication skills; knowledge of additional languages is a plus

  • Previous experience in guest relations or customer service, preferably in the hospitality industry

  • Excellent interpersonal and problem-solving skills

  • Ability to work in a fast-paced environment and handle stressful situations with grace

  • Proficiency in hotel management software and Microsoft Office Suite

  • A degree in hospitality management or a related field is preferred

  • Flexibility to work various shifts, including weekends and holidays

Benefits

  • Positive Working
  • Great Environment
  • Supportive Team Work
Vacancy posted more than 2 months ago
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