Service Technician

Location: Birmingham, AL Job Id: 797 # of Openings: 1 Summary The Service Technician reports to the Service Manager, and is responsible for the installation, repair, and maintenance of various commercial coffee and beverage equipment. This role plays a key part in ensuring the consistent production of high‑quality beverages by troubleshooting equipment issues, conducting preventative maintenance, and installing new systems. The Service Technician works within their designated region to minimize downtime, optimize operational efficiency, and deliver exceptional service to customers. Supervisory Responsibilities None Key Responsibilities Install, maintain, and troubleshoot commercial coffee and beverage equipment, including coffee and tea machines, soda dispensers, ice makers, and water filtration systems at customer locations. Accurately diagnose and repair mechanical, electrical, and plumbing issues in various beverage systems, ensuring all work aligns with manufacturer specifications. Perform routine preventative maintenance and quality assurance tests on equipment to ensure top performance and minimize downtime. Maintain and organize inventory of tools, parts, and equipment required for service, adhering to replenishment guidelines. Complete all service documentation, including accurate work orders, invoices, and customer signatures, and close service calls in a timely manner. Stay current on product knowledge, actively engaging with customers to provide accurate information about Royal Cup products and services. Adopt a sales and service mindset, identifying and pursuing opportunities for account growth, including new customer installations and referrals. Participate in “On‑Call” service, including after‑hours and weekend schedule rotation. All other duties as assigned. Minimum Qualifications Minimum of a High School Diploma (or an equivalent such as a GED) 2+ years of recent experience servicing and repairing commercial equipment, particularly in the food service or beverage industries. Valid driver’s license required. Strong understanding of plumbing systems and water flow, with hands‑on installation and maintenance experience. Advanced knowledge of electrical systems, power distribution, and troubleshooting techniques. Proficient in reading and interpreting technical manuals, schematics, and hydraulic/electrical diagrams. Skilled in using diagnostic tools and testing equipment, including water quality and pressure testing devices, refractometers, and multimeters (for AC/DC voltage, amperage, and resistance). Ability to independently manage a dynamic workload, prioritize tasks, and maintain high productivity. Basic technology skills, including smartphone usage and a willingness to learn new mobile applications. Ability to occasionally travel, including overnight stays as required in support of customer account maintenance, new service installations, and other projects. The ability to successfully complete the pre‑employment process. Preferred Qualifications Vocational training in electrical or mechanical fields, or equivalent hands‑on experience. Physical Requirements Ability to safely climb, walk, stoop, kneel, crouch, and perform other physical movements necessary for machinery maintenance, installation, and service. Capability to lift, push, and pull up to 150 lbs., with assistance as needed. Ability to carry up to 30 lbs. of product or equipment. Ability to work on uneven surfaces and maintain balance in a variety of environments. Ability to reach heights up to 74" to service equipment. Personal Protective Equipment (PPE), such as hearing and eye protection and non‑slip shoes, is required in certain situations. Frequent exposure to high‑traffic areas, such as kitchens, break rooms, and restaurant back‑of‑house environments. Occasional exposure to slick floors and loud work environments. Benefits at Royal Cup Health, Dental, and Vision plans are available to help keep you and your family healthy and happy! For the times when things just “aren’t right” – help is available to you and your family. Whether for a short period or for a long period, we make sure you have coverage. Company‑paid life insurance is provided for all employees. Optional term life coverage and Accidental Death & Dismemberment amounts are available as well. Employee 401(k) participation with annual Company matching contributions will help prepare you for future retirement! We want to support your higher education goals! We believe our employees need to relax, rejuvenate, and get ready to re‑engage. The FSA Plan allows you to save significant amounts on your medical (includes dental and vision) expenses and dependent care expenses. Smoking cessation program (free to employees and family), Jury duty leave, military service leave, paid funeral leave, Uniforms are provided for certain positions, Discounts on employee purchases. Royal Cup is committed to a diverse and inclusive workplace. We are an equal‑opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact us at View phone number on click.appcast.io. #J-18808-Ljbffr Royal Cup, Inc.