Business Application Systems Specialist

Business Application Systems Specialist Requisition Number: View phone number on click.appcast.io About The Role As a Business Application Systems Specialist, you will serve as the primary contact for internal users seeking assistance with our suite of service line‑specific software applications. You’ll collaborate with Operations, IT, Business Solutions, and software vendors to troubleshoot issues, deliver training, and optimize tools that support our most critical projects. Technical Support & Troubleshooting: Respond to internal inquiries via email, phone, and Teams chat, providing expert‑level support for software‑related issues ranging from installation errors to advanced modeling challenges. Software Optimization & Vendor Collaboration: Work with software vendors to identify innovative solutions, optimize existing tools, and streamline workflows to improve efficiency and reduce costs. Documentation & Knowledge Sharing: Maintain detailed records of support cases and solutions, and create user‑friendly documentation, including FAQs, tutorials, and knowledge base articles. Training & User Enablement: Deliver remote and on‑site training sessions and webinars to educate users on software features, best practices, and workflow integration. Cross‑Functional Collaboration: Partner with IT and Business Solutions teams to relay user feedback, report bugs, and recommend enhancements for future software releases. About You You have a Bachelor's degree in computer science, information systems, or a related field, or an equivalent combination of education and experience. You have a minimum of 5 years of experience in technical support, training, or software implementation, ideally within geotechnical engineering, construction services, or civil design environments. You have experience with Excel, Microsoft SQL Server, Bentley (Seequent) products (e.g., OpenGround Cloud, gINT), Autodesk Civil 3D, Metafield, KeyLab, XML, and other geotechnical/construction data formats. You have strong verbal and written communication skills with the ability to explain complex concepts to diverse audiences; multilingual abilities and a client‑focused mindset are a plus. You bring a methodical approach to troubleshooting, with a track record of launching and sustaining collaborative initiatives and delivering user‑centered solutions. You are comfortable with Windows OS and general technology; scripting knowledge (e.g., PowerShell, Python, VBA, MATLAB) and certifications (e.g., ITIL, CompTIA) are beneficial. Benefits Medical, Dental & Vision Plans with HSA and FSA options 100% Employee Stock Ownership Plan (ESOP) with a 5% company contribution 401(k) Retirement Plan Paid Holidays and Paid Time Off (PTO) – with rollover options Paid Maternity/Parental Leave Employee Recognition Program Credential Incentive Program Tuition Reimbursement Company Vehicle with Fuel Card for Project-Based Work $2,000 Referral Bonuses & More! #J-18808-Ljbffr S&ME Inc.