Head of Scaled Customer Success (GovCon)
Pryzm
Pryzm is seeking a Customer Success leader in Boston to enhance post-sale operations and customer engagement. This role is not traditional; you will design onboarding processes and manage customer success initiatives, ensuring clients derive value from Pryzm's platform. Ideal candidates have 2-6 years of customer-facing SaaS experience and excellent communication skills. The role includes monitoring customer health and collaborating across teams to improve customer outcomes. Pryzm offers competitive salaries with comprehensive benefits including platinum healthcare coverage and equity options. #J-18808-Ljbffr Pryzm
- Pryzm is seeking a Customer Success leader in Washington, DC to build and scale their post-sale organization. This role focuses on customer onboarding, retention, and success management, requiring strong organizational and communication skills. The candidate will collaborate...SuggestedRelocation package
- ...Pylon Scaled Customer Success Manager Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and customer success in real time. We're backed by a16z, BCV, General Catalyst, and Y Combinator...SuggestedWork at officeRelocation
- ...renewal process and forecast across the customer portfolio.Proactively identify and mitigate... ...account health metrics and customer success best practices.Drive strong renewal performance... ...with experience creating processes and scaling teams.Experience serving financial...Suggested
- CodeRabbit, based in Boston, is seeking a Scaled Success Program Manager to enhance customer engagement and success with their AI-assisted code review platform. You will act as a technical advocate, ensuring customers achieve measurable productivity gains. This role demands...Suggested
- ...headquartered in New York and brings deep expertise in finance and AI. About the Role Tabs is hiring a Head of Customer Success to lead our CS function as we scale. You’ll run the team, own how retention and expansion actually get delivered across the book of business...SuggestedFull timeContract workWork at office
- Hi Marley is seeking a Director of Customer Experience & Scaled Success to lead initiatives that enhance customer engagement and retention. This leadership role will define key strategies for customer onboarding, adoption, and advocacy, ensuring that our products meet...
- Hi Marley in Boston is seeking a Scaled Success / Customer Experience Leader to define and evolve how Hi Marley engages customers at scale. This leadership role builds programs, journeys, and engagement systems that help customers adopt our products, realize value quickly...
$125k - $250k
...software development efficiency and quality. Role Overview As a Scaled Success Program Manager at CodeRabbit, you will partner with... ...a strategic advisor and a technical advocate, ensuring every customer achieves measurable improvements in velocity, code quality and...- Tabs is hiring a Head of Customer Success to lead our CS function as we scale. You’ll own retention and expansion across the book of business, and partner with leadership across Client Services. This is a senior, hands-on role with operations horsepower to turn goals into...
- Zus Health is building a Customer Success function to support enterprise Value‑based Care customers and drive retention, satisfaction, and growth. The Head of Customer Success will lead and scale a team in a remote-first company that supports a hybrid model with a Boston...Work at officeRemote work
$200k - $240k
...looking for a hands‑on and knowledgeable healthtech leader that is eager to jump into and build a Customer Success function at a growing healthcare data platform startup. As Head of Customer Success at Zus, you will be responsible for leading and optimizing the Customer...Work at officeRemote work- ...What you’ll do Problem: The founder is managing the Customer Success team today, but needs to free up his time and better set up this... ...contact for Customer Success Who you are Been VP of CS or Head of CS for other VC-backed B2B startups that sell to mid-market...Hourly payRemote workFlexible hours
$160k - $180k
...Client Success Relationship Manager, Director SS&C Advent's Customer Success Relationship Managers serve as trusted advisors to our loyal customers, helping them... ...clients manage data, automate processes, and scale their businesses with confidence. You will work...Ongoing contractWork experience placement- ...Scaled Account Manager DealRoom is seeking a driven, customer-focused Scaled Account Manager who embodies our corporate values: Own It, Deliver the Wow, Be Kind... ...career growth for individuals interested in Customer Success, Account Management, Revenue Operations, and SaaS...Work at officeImmediate startWork from home
- Tutor in Watertown, MA is seeking a Customer Success Leader to oversee the entire customer journey. This role involves building relationships, problem-solving in critical situations, and ensuring customer retention. You will lead a team of engineers and establish operational...
- ...innovate and revolutionize how we support our customers. Kinaxis has a well‑established team... ...and selling the services required to successfully deploy Maestro (formerly RapidResponse)... ...7 years industry experience in large scale and complex implementations in software...Full timeWork at officeRemote workWork from homeFlexible hours
- ...autonomous execution services, acting before problems arise, at scale. We're a fast-moving global team at the intersection of data,... ...(and the world!) operate, let's talk! We’re looking for a Customer Success Manager located in Chicago Or Greater Boston area to own customer...
- ...individuals with passion, commitment, and energy to help us scale our impact. Joining Sword Health means committing to a set... ...growth-driven individual to join our fast-paced and dynamic Customer Success team. In this role, you will work closely with customers and...Full timeRemote workWork from homeFlexible hours
$86k - $117k
...and require US Citizenship or Green Card Holder. Summary As a Customer Success Manager, you will be responsible for owning the relationship... ...customers managed directly and low-touch customers managed at scale Establish trusted advisor relationships with champions and...Full timeContract workWork at officeRemote work- ...We’re Summize, an ambitious legal tech scale-up based in the US and UK, working with businesses all over the globe. Our mission... ...our next growth phase. The Role At Summize, we believe that customer success is not just a function, but a mindset. We are passionate about...Temporary workFlexible hours
$90k - $110k
...decisions, strengthen business resilience, and scale their third-party cyber risk management... ...has earned consistent recognition from customers and industry analysts alike. WHY BLACK... ...Black Kite is seeking a dynamic Customer Success professional responsible for managing accounts...WorldwideFlexible hours$90k - $110k
...construction industry. We work with over 1,000 customers, partner with over 50 accounting firms,... ...to life. Role Summary As a Customer Success Manager at Adaptive, you'll be the... ...policy A seat at the table in a rapidly scaling fintech startup Unlimited opportunities...Work at officeLocal areaFlexible hours$104k - $183k
...Senior Customer Success Manager – United States Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations... ...enterprise environments every day. Role Overview Shape and scale how Customer Success delivers impact by leading high-...Work from homeFlexible hours- ...Customer Success Manager Deals are more competitive than ever! 55% of companies say they have more... ...reminder that most teams are losing head to head competitive deals they should be... ...talk tracks. We do it in real-time, at-scale, using AI. If you want to build something...
$140k - $160k
...Customer Success Manager Boston or NYC Layer Health was founded in 2023 by leading machine... ...current team of two. Reporting into the Head of Customer Success, you will be pivotal... ...internal processes and playbooks as we scale the function What you'll need:...2 days per week- ...re looking for a leader to own the entire customer journey — from the moment a system goes... ...we’ve deployed with. But it doesn’t yet scale. Your job is to turn that scramble into a... ...personally in the room. The measure of your success is that the fleet grows, the customer...
$160k - $250k
...strategic and commercial owner of post-sale customer relationships. You are accountable for... ...outcomes. You partner closely with Customer Success, Sales, and Product to drive adoption,... ...and collaborate with other team members to scale customer success practices. You will...Remote job$260k
...About the role At Anthropic, we believe the next generation of Customer Success looks fundamentally different; most customer outcomes will be... ...whatever the function needs to drive adoption and value at scale. As a CS Programs Lead you’ll think “How could we do this with...Work at officeVisa sponsorshipFlexible hours$199.5k - $360k
...headquartered corporations navigating complex, large‑scale technology decisions. This is not a role... ...that builds long‑term partnerships. Your success will be defined not just by what you... ...sales engineering, product, legal, and customer success, to deliver a differentiated,...Temporary workWork experience placementLocal area$115.5k - $214.5k
...moments faster, easier, and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone... ..., we’d love to meet you. Director, Customer Experience & Scaled Success We are looking for a Scaled Success / Customer Experience Leader...Work at officeFlexible hours2 days per week3 days per week
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