Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Head of Scaled Customer Experience & Adoption

Hi Marley

Hi Marley is seeking a Director of Customer Experience & Scaled Success to lead initiatives that enhance customer engagement and retention. This leadership role will define key strategies for customer onboarding, adoption, and advocacy, ensuring that our products meet customer needs effectively. Ideal candidates will possess 8–10+ years of experience in customer success or similar roles, showcasing their ability to operationalize engagement systems in a growing organization. Located in Boston, this hybrid role allows flexibility and teamwork for impactful collaboration. #J-18808-Ljbffr Hi Marley

Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Head of Scaled Customer Experience & Adoption in Boston, MA vacancy
  • $99k - $109.5k

     ...they belong. Whether you’ve got deep experience in commercial real estate, skilled...  ...brighter way forward. About the RoleOur Customer Success Manager, Scaled & Digital plays a unique and high-...  ...the digital programs that drive adoption and engagement across the entire client... 
    Suggested
    Full time
    Local area
    Remote work

    Jones Lang LaSalle

    Boston, MA
    2 days ago
  • $320k - $365k

     ...the trust of over 28 million users—from scaling startups to Fortune 500 companies. Some...  ...keep delivering meaningful results for our customers. Joining the Sales team also means:Fast...  ...leader is accountable for onboarding, adoption, value realization, renewals, retention,... 
    Suggested
    Full time
    Temporary work
    Local area
    Remote work
    Flexible hours

    SEMrush Holdings

    Boston, MA
    1 day ago
  •  ...economy. The Role We're looking for a leader to own the entire customer journey — from the moment a system goes live, through the trust...  ...nearly every customer we’ve deployed with. But it doesn’t yet scale. Your job is to turn that scramble into a function: the bench,... 
    Suggested

    Tutor.com

    Watertown, MA
    2 days ago
  • Pryzm is seeking a Customer Success leader in Washington, DC to build and scale their post-sale organization. This role focuses on customer onboarding, retention, and success management, requiring strong organizational and communication skills. The candidate will collaborate... 
    Suggested
    Relocation package

    jobr.pro

    Boston, MA
    22 hours ago
  • $90k - $105k

    The Customer Success Manager - Legal Technology will play a pivotal role...  ...-year growth and increasing adoption among law firms. As client demand continues to scale, the organization is investing...  ...to ensure an exceptional client experience from onboarding through long-term... 
    Suggested
    Local area
    Remote work
    Flexible hours
    Shift work

    Michael Page

    Boston, MA
    3 days ago
  • Tutor Intelligence is seeking a leader to own the entire customer journey—from live deployments through trust-building and problem-solving...  ...the Forward Deployed Engineers and ensure that deployments scale while customers stay loyal. This role blends operations, product... 

    Tutor

    Watertown, MA
    2 days ago
  • $174k - $252k

     ...client growth plans that drive adoption within an AI-led advertising...  ...or equivalent practical experience.10 years of experience in a technical...  ...project management or a customer-facing role.Preferred qualifications...  ..., or a new tool that can scale across Google, everything we... 

    Google

    Cambridge, MA
    4 days ago
  • $119.5k - $179.3k

     ...hard work pay off, for our people, our customers, and the world around us. As a Fortune 5...  ...value from our product, turning successful adoption into lasting partnerships and powerful...  ...customers to enhance their overall user experience with Workday. The Customer Success Manager... 
    Full time
    Work experience placement
    Work at office
    Remote work
    Home office
    Flexible hours

    Workday

    Boston, MA
    2 days ago
  •  ...Inside Customer Success Manager This role is to support the growth of the Nexthink business globally by driving the adoption and use of the Nexthink platform. The focus of the Customer...  ...and partners alike with proven experience in doing so. This is a key position... 
    Work at office
    Immediate start
    Remote work
    Flexible hours

    Nexthink

    Boston, MA
    1 day ago
  • $105k - $175k

    A technology startup is seeking a Customer Success Manager to own customer relationships and ensure success from onboarding to renewal...  ...for start-ups. Competitive compensation ranges from $105K to $175K annually depending on experience. #J-18808-Ljbffr LogRocket, Inc

    LogRocket, Inc

    Boston, MA
    23 hours ago
  • $115.5k - $214.5k

     ...and more empathetic for carriers and the customers they serve. We build AI-powered...  ...d love to meet you. Director, Customer Experience & Scaled Success We are looking for a Scaled Success...  ...systems that help customers successfully adopt our products, realize value quickly, and... 
    Work at office
    Flexible hours
    2 days per week
    3 days per week

    Hi Marley

    Boston, MA
    1 day ago
  • Tutor Intelligence, based in Watertown, Massachusetts, is seeking a leader to manage the customer journey from initial deployments to ongoing partnerships. This role emphasizes technical credibility and operational excellence as you guide a team of Forward Deployed Engineers... 

    Tutorintelligence

    Watertown, MA
    5 days ago
  • Citizens is seeking a Director of Customer Experience in Boston to articulate client expectations and lead programs that monitor and drive change toward best-in-class customer experience. You will embed client-centric thinking across the organization and champion customer... 

    Citizens

    Boston, MA
    5 days ago
  • $170k - $267.5k

     ...SSGA) is seeking a CX Platform - Global Head of Platforms and Development, Managing Director...  ...strategy for our asset management client experience stack, leveraging the latest tools such...  ...skills Experience managing large-scale, multi-location technology teams and projects... 
    Flexible hours

    State Street

    Boston, MA
    2 days ago
  • $100k - $160k

     ...” for 2024.About You:You are customer focussed and and excited to partner...  ...requirementsYou have experience in life science development,...  ...accounts by monitoring their adoption, utilization and overall health...  ...and content, as mechanisms to scale up and mature the Customer Success... 
    Contract work
    Temporary work
    Work at office
    Local area
    Flexible hours
    3 days per week

    Tulip Interface

    Somerville, MA
    3 days ago
  • $80k - $140k

    Watertown, MACustomer Experience /Full-time /On-siteThe CompanyTutor Intelligence is building...  ...for a senior, technically credible, customer-oriented leader to own a portfolio of our...  ...delivers to enterprise customers as we scale — contributing to playbooks, processes,... 
    Full time
    Remote work

    Tutor Intelligence

    Watertown, MA
    11 hours ago
  • $125k - $250k

     ...things, together.We are seeking a Customer Success Manager to join our...  ..., technical, project, adoption, engagement. In this role, you...  ...sufficient in building, managing, and scaling Appian applications and...  ...field.10+ years of combined experience in technology or technical consulting... 
    Work experience placement
    Local area
    Flexible hours

    Appian

    Boston, MA
    5 days ago
  • Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2...  ...Innovate to Lead, and Level Up to Scale—Nasuni is creating the...  ...driving long-term customer value, adoption, retention, and strategic...  ...deliver a world-class customer experience. While not directly... 
    For contractors
    Work at office
    Remote work
    Flexible hours
    3 days per week

    Nasuni

    Boston, MA
    11 hours ago
  • Senior Customer Success Manager Location: Boston Seaport: 3 Days onsite...  ...to Lead, and Level Up to Scale—Nasuni is creating the foundation...  ...long-term customer value, adoption, retention, and strategic...  ...deliver a world-class customer experience. While not directly responsible... 
    For contractors
    Work at office
    Remote work
    Flexible hours

    Nasuni

    Boston, MA
    11 hours ago
  • $89k - $118k

    As a Customer Success Manager, you will proactively drive new product...  ...focus on a positive customer experience. Interactions are rooted in...  ...renewal risks and promote greater adoption ratesCollaborate cross-...  ...stack to manage complexity at scale. It brings applications, infrastructure... 
    Contract work
    Work at office

    Datadog

    Boston, MA
    3 days ago
  • $96k - $138k

    DescriptionWhat You'll Do at Allego:The Senior Customer Success Manager - Adoption (SCSM) works with Allego’s existing enterprise customers to drive...  ...a fast paced, SaaS client services role that includes experience with ongoing relationship management and expansion of... 
    Full time
    Work at office
    Flexible hours

    allego

    Waltham, MA
    2 days ago
  • $128k - $252.5k

     ...Summary Our Deloitte Customer team empowers organizations to...  ...design. We can enhance customer experiences and drive sustained growth...  ...readiness.Enable successful customer adoption through setup support for...  ...security, administration, or scale discussions during adoption... 
    Local area

    Deloitte

    Boston, MA
    11 hours ago
  • $216k - $267k

    Citizens Bank is looking for a Director of Customer Experience in Boston. The successful candidate will create and maintain a clear articulation of client expectations, lead programs that improve customer experience, and drive consistent evaluations of customer journeys... 

    Citizens Bank

    Boston, MA
    23 hours ago
  • $85k - $95k

     ...help our clients get paid, and help their customers pay with ease – no matter where they are...  ...in higher education. We've since scaled into new regions and industry verticals...  ...relationship management or account management experience, ideally in a B2B or fintech environment... 
    Full time
    Temporary work
    Local area
    Immediate start

    Venturefizz Product Management Community

    Boston, MA
    1 day ago
  • $140k - $160k

     ...Customer Success Manager Boston or NYC Layer Health...  .... Reporting into the Head of Customer Success, you...  ...driving our customer experience and maintaining their long...  ...management, and adoption/renewals. You'll own key...  ...processes and playbooks as we scale the function What... 
    2 days per week

    Layer Health

    Boston, MA
    5 days ago
  •  ...We're looking for a Sr. Customer Success Manager to drive commercial...  ...running onboarding, driving adoption, and closing renewals across...  ...management, or implementation experience in pharmaceutical, biopharma,...  ...our sales organization as we scale Compensation : Competitive... 
    Remote work

    Prudentia Sciences

    Cambridge, MA
    4 days ago
  •  ...the leader in Digital Employee Experience, Nexthink gives enterprises...  ...root causes, fixing problems at scale, and increasingly using AI to...  ...think about productivity, AI adoption, employee experience, and...  ...can create demand, challenge customer thinking, and help large organizations... 
    Work at office
    Immediate start
    Remote work
    Flexible hours

    Nexthink

    Boston, MA
    1 day ago
  • $171.6k - $338.3k

     ...proliferate, the ability to educate customers and enable partners has moved...  ...multiplier for technology adoption, net retention, and partner-...  ...systems integrators—while scaling efficiently through AI-native...  ...candidate brings 10+ years of experience in customer education or... 
    Local area
    Visa sponsorship

    Deloitte

    Boston, MA
    1 day ago
  • $216k - $267k

    As the Director of Customer Experience, you are responsible for creating and maintaining a clear articulation of client expectations and leading programs that effectively monitor and drive change that will continually push Citizen’s customer experience to be best in class... 
    H1b
    Work at office
    Local area
    Remote work
    Work visa
    Flexible hours
    1 day per week

    Citizens Financial Group

    Boston, MA
    4 days ago
  •  ...Head of Client Experience About the Company Travel company delivering exceptional experiences for travelers, advisors, and partners....  ...of a Head of Client Experience with a strong background in customer-facing leadership to spearhead the delivery of exceptional... 
    Remote work

    Confidential

    Boston, MA
    5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Head of Scaled Customer Experience & Adoption. Be the first to apply!