Head of Scaled Customer Experience & Adoption
Hi Marley
Hi Marley is seeking a Director of Customer Experience & Scaled Success to lead initiatives that enhance customer engagement and retention. This leadership role will define key strategies for customer onboarding, adoption, and advocacy, ensuring that our products meet customer needs effectively. Ideal candidates will possess 8–10+ years of experience in customer success or similar roles, showcasing their ability to operationalize engagement systems in a growing organization. Located in Boston, this hybrid role allows flexibility and teamwork for impactful collaboration. #J-18808-Ljbffr Hi Marley
$125k - $250k
...quality. Role Overview As a Scaled Success Program Manager at CodeRabbit... ...advocate, ensuring every customer achieves measurable... ..., code quality and developer experience. This is a high‑impact, customer... ...success management. You will drive adoption, guide customers through...Suggested$80k - $95k
...Customer Success Manager Join the market leader in electric power... ...this mission will entail scaling our Customer Success function... ...ensure our customers' successful adoption, maturity, and growth across... ...you ensure that our customers experience the maximum benefit from Yes...SuggestedFull timeWork experience placementWork at officeFlexible hours2 days per week- ...Senior Customer Success Manager Location: Boston Seaport: 3 Days... ...Innovate to Lead, and Level Up to Scale-Nasuni is creating the... ...driving long-term customer value, adoption, retention, and strategic... ...deliver a world-class customer experience. While not directly...SuggestedFor contractorsWork at officeRemote workFlexible hours
- ...the leader in digital employee experience (DEX) management software.... ...diagnose, and fix issues at scale impacting employees anywhere,... ...enables its more than 1,300 customers to provide better digital experiences... ..., to drive growth and adoption throughout the entire customer...SuggestedWork at officeImmediate startRemote workWorldwideFlexible hours
$72k - $108k
...Customer Success Manager At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos... ...to customers who are scaling their businesses with Klaviyo... ...tailored success plans to drive adoption of the Klaviyo platform and...SuggestedWork at office- ...Predictability, Efficiency, and Developer Experience by way of our Explore-Measure... ...re looking for an Enterprise Customer Success Manager who will... ...to drive high initial adoption. Beyond launch, you will act... ...working in a fast-paced, rapidly-scaling startup environment, with the...
$85k - $100k
...Senior Customer Success Manager At UpGuard, we are replacing manual... ...a US$75M Series C, we are scaling our infrastructure to process... ...customer accounts and elevate the adoption of our products to new... ...will you bring? ~4+ years' experience in customer success, project...Remote workWork from homeRelocation$125k - $180k
...economy. The Role We're looking for a leader to own the entire customer journey — from the moment a system goes live, through the trust... ...nearly every customer we've deployed with. But it doesn't yet scale. Your job is to turn that scramble into a function: the bench,...- CodeRabbit, based in Boston, is seeking a Scaled Success Program Manager to enhance customer engagement and success with their AI-assisted code review platform... ...strong technical background and at least 5 years of experience in Customer Success or Developer Relations, guiding...
$140k - $180k
...layered intelligence, helping companies run support and customer success in real time. We're backed by a16z, BCV,... ...responsibility, and a lot to build. We don't believe scale should mean worse customer experience. We believe that by using our own tools and creating seamless...Work at officeRelocation$100k - $125k
...help brands turn browsers into customers and customers into advocates... ...seamless omnichannel experiences that increase conversion, strengthen... ..., and many more), and we're scaling our brand network and member... ...their business. Drive adoption and expansion. Work with...Local area$98k - $145k
...intelligence that helps our customers achieve success and shape the... ...looking for a Senior Customer Experience Operations Manager to build and... ...exceptional experiences at scale. This role blends operations... ...to train users and ensure adoption of new tools and workflows....Remote workFlexible hours- Pryzm is seeking a Customer Success leader in Washington, DC to build and scale their post-sale organization. This role focuses on customer onboarding, retention, and success management, requiring strong organizational and communication skills. The candidate will collaborate...Relocation package
$90k - $105k
The Customer Success Manager - Legal Technology will play a pivotal role... ...-year growth and increasing adoption among law firms. As client demand continues to scale, the organization is investing... ...to ensure an exceptional client experience from onboarding through long-term...Local areaRemote workFlexible hoursShift work$131.2k - $199.9k
...processes they can trust at scale. In this senior enterprise... ...Accomplished: ~5+ years of experience in enterprise software, AI, workflow... ...thoughtful and ethical adoption of AI technologies that support... ...strategy design Visualize customer journeys and engagement...Remote work$260k
...Anthropic, we believe the next generation of Customer Success looks fundamentally different... ...whatever the function needs to drive adoption and value at scale. As a CS Programs Lead you’ll think... .... Treat every cohort as an experiment. Continuously iterate on agent prompts...Work at officeVisa sponsorshipFlexible hours$132k - $165k
...backgrounds. We're looking for a Customer Success Manager with a deep... ...increase product knowledge, adoption, and engagement among our user base. Required Skills / Experience: Bachelor’s or Master’s... ...to act and IT the control to scale. Sigma is trusted by more than...Full timeWork at officeFlexible hours- ...manual effort, through the use of custom computational and biological... ...proteins faster and at scale. We are already used by clients... ...guiding strategic planning, adoption, and expansion of Cradle’s platform... ...deliver seven star customer experiences. Act as the primary...Work at office
$162k - $230k
...to ensure the responsible and widespread adoption of artificial intelligence. In support... .... About the role We’re looking for a Customer Success Manager to support advertisers in... ...while ensuring a strong and responsible experience on our platform. This role sits at the...Remote work$108.8k - $134.4k
...Job Description Freshworks is seeking a Customer Success Lead to manage and grow relationships... ...customer outcomes, retention, product adoption, and growth across a portfolio of key... ...influence strategy, improve the customer experience, and drive continuous product innovation...Work at officeFlexible hours- ...Description Gryphon AI empowers marketing, customer service, and sales organizations to... ...revenue growth, an enhanced customer experience, and essential risk mitigation by seamlessly... ...) is responsible for driving customer adoption, value realization, and long-term...Contract workImmediate start
- ...performance. Our team is looking for a Customer Success Manager . We are looking for an... ...to deliver the best possible customer experience (empathy, patience, friendliness,... ...responsible for overall customer experience and adoption with Verve and the products and services...Immediate start
$81k - $160k
...Our Customer Success team is the linchpin of the post-sales customer relationship. By combining... ...What You Will Bring Relevant Experience: 5 to 7+ years in a technical customer-facing... ...-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health...Work experience placementLocal areaWorldwideFlexible hours- ...Technical Customer Success Lead You will be a technical spearhead who bridges our product... ...relationship, deployment, and early adoption at customer sites, turning complex real-... ...real-world environments ~ Previous field experience: Background as Field Application...Contract workRemote workWork from homeFlexible hours
- ...Customer Success Manager Boston US - Hybrid Do you understand how to meet the needs... ...Are you an advocate for driving customer adoption of your software, raising customer... ...to ensure that they are driving the best experience from their use of Preservica's Active Digital...Work at officeRemote work
- ...passionate about turning technology adoption into measurable business... ...is searching for a hands‑on, customer‑obsessed Customer Success... ...repeatable parts of your role, experiment with AI tools, and approach workflow... ...approaches that improve scale and efficiency Drive...Remote workWorldwide
- ...needed Platform Modernization Drive adoption of GMO’s evolving software engineering... ...standards Qualifications ~10+ years of experience in technology, with at least 3 years... ...Experience developing/managing large scale applications and platforms. ~ Financial...Contract workLocal areaWorldwideFlexible hours
- ...in Boston, MA, United States, seeks a Senior Customer Success Manager to lead high-visibility programs that drive adoption, retention and growth for a focused portfolio... ...role combines strategy, data and execution to scale customer success across the organization. #J-...
- Lumafield seeks a senior customer success leader to own strategic relationships with defense... ..., and Finance to drive deployment, adoption, and ROI. Requires a track record in managing... ...fast-growing startup environment and help scale our customer success function. #J-18808-...
$50k
...POSITION SUMMARY We're hiring a Senior Customer Success Manager to own a book of business... ...relationship owner, responsible for onboarding, adoption, retention, and growth across a... ...improve customer health scores REQUIRED EXPERIENCE 3-5+ years in Customer Success, Account...
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