Head of Scaled Customer Experience & Adoption
Hi Marley
Hi Marley is seeking a Director of Customer Experience & Scaled Success to lead initiatives that enhance customer engagement and retention. This leadership role will define key strategies for customer onboarding, adoption, and advocacy, ensuring that our products meet customer needs effectively. Ideal candidates will possess 8–10+ years of experience in customer success or similar roles, showcasing their ability to operationalize engagement systems in a growing organization. Located in Boston, this hybrid role allows flexibility and teamwork for impactful collaboration. #J-18808-Ljbffr Hi Marley
$99k - $109.5k
...they belong. Whether you’ve got deep experience in commercial real estate, skilled... ...brighter way forward. About the RoleOur Customer Success Manager, Scaled & Digital plays a unique and high-... ...the digital programs that drive adoption and engagement across the entire client...SuggestedFull timeLocal areaRemote work$320k - $365k
...the trust of over 28 million users—from scaling startups to Fortune 500 companies. Some... ...keep delivering meaningful results for our customers. Joining the Sales team also means:Fast... ...leader is accountable for onboarding, adoption, value realization, renewals, retention,...SuggestedFull timeTemporary workLocal areaRemote workFlexible hours- ...economy. The Role We're looking for a leader to own the entire customer journey — from the moment a system goes live, through the trust... ...nearly every customer we’ve deployed with. But it doesn’t yet scale. Your job is to turn that scramble into a function: the bench,...Suggested
- Pryzm is seeking a Customer Success leader in Washington, DC to build and scale their post-sale organization. This role focuses on customer onboarding, retention, and success management, requiring strong organizational and communication skills. The candidate will collaborate...SuggestedRelocation package
$90k - $105k
The Customer Success Manager - Legal Technology will play a pivotal role... ...-year growth and increasing adoption among law firms. As client demand continues to scale, the organization is investing... ...to ensure an exceptional client experience from onboarding through long-term...SuggestedLocal areaRemote workFlexible hoursShift work- Tutor Intelligence is seeking a leader to own the entire customer journey—from live deployments through trust-building and problem-solving... ...the Forward Deployed Engineers and ensure that deployments scale while customers stay loyal. This role blends operations, product...
$174k - $252k
...client growth plans that drive adoption within an AI-led advertising... ...or equivalent practical experience.10 years of experience in a technical... ...project management or a customer-facing role.Preferred qualifications... ..., or a new tool that can scale across Google, everything we...$119.5k - $179.3k
...hard work pay off, for our people, our customers, and the world around us. As a Fortune 5... ...value from our product, turning successful adoption into lasting partnerships and powerful... ...customers to enhance their overall user experience with Workday. The Customer Success Manager...Full timeWork experience placementWork at officeRemote workHome officeFlexible hours- ...Inside Customer Success Manager This role is to support the growth of the Nexthink business globally by driving the adoption and use of the Nexthink platform. The focus of the Customer... ...and partners alike with proven experience in doing so. This is a key position...Work at officeImmediate startRemote workFlexible hours
$105k - $175k
A technology startup is seeking a Customer Success Manager to own customer relationships and ensure success from onboarding to renewal... ...for start-ups. Competitive compensation ranges from $105K to $175K annually depending on experience. #J-18808-Ljbffr LogRocket, Inc$115.5k - $214.5k
...and more empathetic for carriers and the customers they serve. We build AI-powered... ...d love to meet you. Director, Customer Experience & Scaled Success We are looking for a Scaled Success... ...systems that help customers successfully adopt our products, realize value quickly, and...Work at officeFlexible hours2 days per week3 days per week- Tutor Intelligence, based in Watertown, Massachusetts, is seeking a leader to manage the customer journey from initial deployments to ongoing partnerships. This role emphasizes technical credibility and operational excellence as you guide a team of Forward Deployed Engineers...
- Citizens is seeking a Director of Customer Experience in Boston to articulate client expectations and lead programs that monitor and drive change toward best-in-class customer experience. You will embed client-centric thinking across the organization and champion customer...
$170k - $267.5k
...SSGA) is seeking a CX Platform - Global Head of Platforms and Development, Managing Director... ...strategy for our asset management client experience stack, leveraging the latest tools such... ...skills Experience managing large-scale, multi-location technology teams and projects...Flexible hours$100k - $160k
...” for 2024.About You:You are customer focussed and and excited to partner... ...requirementsYou have experience in life science development,... ...accounts by monitoring their adoption, utilization and overall health... ...and content, as mechanisms to scale up and mature the Customer Success...Contract workTemporary workWork at officeLocal areaFlexible hours3 days per week$80k - $140k
Watertown, MACustomer Experience /Full-time /On-siteThe CompanyTutor Intelligence is building... ...for a senior, technically credible, customer-oriented leader to own a portfolio of our... ...delivers to enterprise customers as we scale — contributing to playbooks, processes,...Full timeRemote work$125k - $250k
...things, together.We are seeking a Customer Success Manager to join our... ..., technical, project, adoption, engagement. In this role, you... ...sufficient in building, managing, and scaling Appian applications and... ...field.10+ years of combined experience in technology or technical consulting...Work experience placementLocal areaFlexible hours- Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2... ...Innovate to Lead, and Level Up to Scale—Nasuni is creating the... ...driving long-term customer value, adoption, retention, and strategic... ...deliver a world-class customer experience. While not directly...For contractorsWork at officeRemote workFlexible hours3 days per week
- Senior Customer Success Manager Location: Boston Seaport: 3 Days onsite... ...to Lead, and Level Up to Scale—Nasuni is creating the foundation... ...long-term customer value, adoption, retention, and strategic... ...deliver a world-class customer experience. While not directly responsible...For contractorsWork at officeRemote workFlexible hours
$89k - $118k
As a Customer Success Manager, you will proactively drive new product... ...focus on a positive customer experience. Interactions are rooted in... ...renewal risks and promote greater adoption ratesCollaborate cross-... ...stack to manage complexity at scale. It brings applications, infrastructure...Contract workWork at office$96k - $138k
DescriptionWhat You'll Do at Allego:The Senior Customer Success Manager - Adoption (SCSM) works with Allego’s existing enterprise customers to drive... ...a fast paced, SaaS client services role that includes experience with ongoing relationship management and expansion of...Full timeWork at officeFlexible hours$128k - $252.5k
...Summary Our Deloitte Customer team empowers organizations to... ...design. We can enhance customer experiences and drive sustained growth... ...readiness.Enable successful customer adoption through setup support for... ...security, administration, or scale discussions during adoption...Local area$216k - $267k
Citizens Bank is looking for a Director of Customer Experience in Boston. The successful candidate will create and maintain a clear articulation of client expectations, lead programs that improve customer experience, and drive consistent evaluations of customer journeys...$85k - $95k
...help our clients get paid, and help their customers pay with ease – no matter where they are... ...in higher education. We've since scaled into new regions and industry verticals... ...relationship management or account management experience, ideally in a B2B or fintech environment...Full timeTemporary workLocal areaImmediate start$140k - $160k
...Customer Success Manager Boston or NYC Layer Health... .... Reporting into the Head of Customer Success, you... ...driving our customer experience and maintaining their long... ...management, and adoption/renewals. You'll own key... ...processes and playbooks as we scale the function What...2 days per week- ...We're looking for a Sr. Customer Success Manager to drive commercial... ...running onboarding, driving adoption, and closing renewals across... ...management, or implementation experience in pharmaceutical, biopharma,... ...our sales organization as we scale Compensation : Competitive...Remote work
- ...the leader in Digital Employee Experience, Nexthink gives enterprises... ...root causes, fixing problems at scale, and increasingly using AI to... ...think about productivity, AI adoption, employee experience, and... ...can create demand, challenge customer thinking, and help large organizations...Work at officeImmediate startRemote workFlexible hours
$171.6k - $338.3k
...proliferate, the ability to educate customers and enable partners has moved... ...multiplier for technology adoption, net retention, and partner-... ...systems integrators—while scaling efficiently through AI-native... ...candidate brings 10+ years of experience in customer education or...Local areaVisa sponsorship$216k - $267k
As the Director of Customer Experience, you are responsible for creating and maintaining a clear articulation of client expectations and leading programs that effectively monitor and drive change that will continually push Citizen’s customer experience to be best in class...H1bWork at officeLocal areaRemote workWork visaFlexible hours1 day per week- ...Head of Client Experience About the Company Travel company delivering exceptional experiences for travelers, advisors, and partners.... ...of a Head of Client Experience with a strong background in customer-facing leadership to spearhead the delivery of exceptional...Remote work
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