SLA-Driven Call Center Operations Manager
$111.4k - $150kASM Research, An Accenture Federal Services Company
A government services provider in Atlanta is seeking a Call Center Operations Manager to oversee daily call center functions and ensure compliance with program SLAs and federal standards. The ideal candidate will have a Bachelor's degree, 7-10 years of relevant experience, including management responsibilities, and preferably PMP or ITIL certification. Key tasks include streamlining workflows, training staff, and monitoring performance metrics to maintain service quality. This position offers a competitive salary range of $111,400 to $150,000. #J-18808-Ljbffr
Vacancy posted 2 hours ago
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