Scheduling Coordinator - New Tampa GI

Scheduling Coordinator

Position Summary: The Scheduling Coordinator will communicate regularly with physicians, which may include patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures.

Department: GI

Location: Main office : 14547 Bruce B Downs Blvd Tampa FL

Possible travel if needed: 7760 Curley Road, Suite 204, Wesley Chapel

Must be familiar with insurance and payor sites

Responsibilities:

• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, team player attitude and professional communication skills always.
• Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
• Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
• Knowledge of computer applications, multi-line telephone systems, printers, copy fax machines, which may include required data entry.
• Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
• Consistently reviews the schedules daily and communicates all changes to appropriate staff.
• Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
• Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
• Identifies customer service issues and resolves or initiates necessary follow-up.
• Always Adheres to all portions of the Orlando Health Professional Appearance Policy.
• Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions:

• Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.
• Attends departmental meetings/in-services and participates in process improvement initiatives.

Qualifications:

• Education/Training: High school graduate or equivalent. Must complete Orlando Health medical terminology course within 90 days of hire.
• Experience: One (1) year of retail, customer service or health care. Computer experience required.