Customer Services Representative

Customer Support Representative

Hoffman Estates, IL
$25/hour
1st Shift | Monday-Friday
9:00 AM - 6:00 PM CST (occasional overtime available)

Join a Global Leader in Industrial Automation!

Zing Recruiting is partnering with a world-renowned automation and robotics company to find a Customer Support Representative who is passionate about delivering exceptional customer service and helping customers find solutions.

If you enjoy working in a fast-paced environment, solving problems, collaborating with multiple departments, and making a positive impact on the customer experience, this could be the opportunity you've been looking for!

What You'll Do

As a Customer Support Representative, you'll be the primary point of contact for customers and internal teams, ensuring a smooth and positive experience from order placement through delivery.

Responsibilities Include:

• Provide exceptional customer service via phone, email, and fax.
• Receive, process, and verify spare parts and repair orders.
• Generate quotes and provide pricing information.
• Communicate order status updates and lead times.
• Process order modifications and coordinate changes with internal departments.
• Partner with Operations, Logistics, Accounting, and Technical Support teams to meet customer needs.
• Maintain accurate customer and account records.
• Perform data entry and administrative support tasks.
• Help drive customer satisfaction through timely communication and problem resolution.

What We're Looking For

Required Qualifications

• High School Diploma or GED.
• Minimum of 3 years of customer service or call center experience.
• Strong communication, organizational, and problem-solving skills.
• Proficiency with Microsoft Office Suite, Windows, and internet-based applications.
• Ability to multitask and navigate multiple systems simultaneously.
• Professional and customer-focused attitude.

Preferred Qualifications

• Associate's degree or equivalent business experience.
• Experience working in a technical, manufacturing, or industrial environment.
• Previous experience using ERP systems.
• Oracle experience is highly preferred.

Zing Recruiting is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to fostering a diverse and inclusive workplace

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