Receptionist/Human Resources Specialist

Job Description

Job Description

We're Hiring!

Receptionist/Human Resources Specialist – Atlanta, GA

Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers.

We are committed to our institution's values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success.

By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth.

Interested in this position and meet the qualifications and requirements? Apply at Questions, please contact us at View phone number on ziprecruiter.com.

Position Summary:

Responsibilities include, but are not limited to the following:

• Handles all corporate office receptionist duties in an efficient and timely manner, including welcoming, greeting, and directing all visitors with a warm smile, assisting customers, accepting deliveries, promptly answering and screening phone calls, routing calls, recording accurate messages, properly communicating messages, tracking packages received, recording parking tickets issued, completing daily opening and closing front office duties, and performing other clerical and receptionist duties.

• Consistently provides exceptional customer service in a friendly, professional, courteous, proactive, and remarkable manner to all customers (internal and external) with a cooperative attitude and understanding demeanor; maintains positive and productive working relationships with all internal and external customers; handles challenging situations tactfully and professionally. Responds timely to all requests, inquiries, and questions.

• Reports to work on time and consistently according to the established work schedule; reports to meetings, events, activities, etc. before the scheduled time; ensures that all visitors, customers, vendors, and others are processed in and out properly.

• Maintains a general and current working knowledge of bank personnel and their functions to aid in the proper direction of calls, visitors, messages, and packages, and assists with related requests.

• Maintains neat appearance, cleanliness, and organization of the entire corporate front office area and all meeting rooms; appropriately reports and ensures that all needed maintenance and repairs are completed in a timely and adequate manner; opens and secures the front office entrance daily according to the office schedule; ensures the receptionist's desk is always covered and complies with all corporate office and human resources procedures, processes, and policies.

• Coordinates, manages, plans, updates, and prepares the Corporate Office receptionist desk's annual and monthly backup coverage calendars, and ensures they are sent out before the monthly deadline dates.

• Provides administrative support to the human resources director and team by performing various duties; updates, maintains, and manages the HR calendar; proofreads documents and communication, reviews, monitors, and responds timely to emails; and manages the human resources department email box.

• Schedules, plans, and coordinates meetings, appointments, interviews, activities, career fairs, and events. Handles catering arrangements and set-up for all HR related meetings, appointments, events, activities, etc.; prepares and ensures that material, reports, and information are always ready before all meetings, appointments, events, and activities.

• Prepares, creates, and maintains project plan reports and checklists of all human resources-related projects and action items; manages, monitors, and tracks projects and assignments, and reports on status.

• Demonstrates personal accountability, maintains and handles all confidential, complex, and sensitive matters and information discretely and appropriately.

• Demonstrates consistent professional appearance, behavior, image, demeanor, high level of integrity, ethics, and consistently represents the CTB Brand; consistently complies with all dress code and professional brand policies and expectations.

• Administers employee recognition, engagement, awards, benefits, retention, and other human resources-related programs, plans, and initiatives. Administers, conducts, and completes surveys.

• Reviews, processes, and verifies invoices, expense reports, mail, faxes, and requests; orders and maintains department supplies.

• Scans, saves, indexes, organizes, tracks, reviews, verifies, audits, and purges files, forms, documents, records, and other information promptly within guidelines, with efficiency, accuracy, and quality control.

• Compiles, updates, prepares, creates, assembles, verifies, proofreads, edits, audits, and distributes correspondence, letters, memos, materials, data, email communication, reports, forms, packages, documents, databases, and other information.

• Prepares, creates, compiles information, and presents clear, accurate, concise, and effective correspondence, communications, documents, letters, presentations, and reports.

• Conducts research, prepares reports, assists with various projects, tracks, updates, distributes, and maintains master project and assignment status reports. Takes, organizes, prepares, and maintains accurate meeting minutes; tracks and manages action items and status.

• Manages, updates, and maintains applicable approved human resources information, forms, procedures, guides, policies, posters, and benefits information on the Bank's BNControl and Workforce Now self-service systems, as well as other HR-related systems, for easy access by associates and applicants.

• Ensures that all employee personnel and benefits files, information, documents, and records are promptly and correctly received, set up, updated, and maintained within the required guidelines, procedures, and policies. Enters data and information into the HR system and serves as the backup for human resources team members. Verifies information entered into systems to ensure accuracy; ensures all checklists are correctly completed to ensure all processes and procedures are followed and completed accurately and timely.

• Prepares and updates job postings, and posts open positions promptly, reviews and recommends resumes for hiring management review, searches, screens, and interviews candidates; attends career fairs, completes and processes background investigation requests, and assists with the recruiting and onboarding process.

• Manages, gathers, maintains, updates, develops, tracks, monitors, and reviews job descriptions for all positions across business lines.

• Promotes and markets employee benefits, programs, and open jobs; administers, reviews, and processes applicant assessments.

• Assists with the benefits, compensation, payroll administration, performance review processing, vendor invoicing to ensure timely payment processing, recruiting and hiring processes, onboarding, facilitating training sessions, employee relations, training administration, and reporting; administers and manages online training systems; serves as a liaison between service providers and HR; reconciles accounts and completes reports.

• Complies with established work schedule and exceeds all established performance goals, objectives, production, quality metrics, efficiency, digitalization, innovation, modernization, and quality work expectations.

• Reviews, develops, and updates procedures, policies, processes, forms, and manuals.

• Assists with the department vendor management, business continuity, and disaster recovery reviews, budgeting, strategic planning, programs, plans, planning process, updates, plan development, and human resources management and administration.

• Demonstrates and maintains sound, up-to-date, and comprehensive working knowledge and understanding of all aspects of the human resources department functions, service providers, vendors, benefits and services, processes, policies, procedures, guidelines, rules, practices, expectations, industry trends, developments, related regulations, and laws.

• Assists with monitoring and enforcing all human resources-related policies, procedures, processes, guidelines, rules, expectations, and the Bank's practices.

• Ensures that the Corporate Office front desk, breakroom, boardroom, conference rooms, kitchenette, assessment, and HR supply/storage rooms are always clean, neatly organized, and adequately stocked with supplies and required items.

• Uses experience and knowledge to help drive and contribute to outstanding team performance and innovation.

• Assists with creating and maintaining a positive team atmosphere and maintaining a clean, organized, professional work environment.

• Assists with increasing efficiency, digitalization, modernization, streaming, and innovation of all human resources-related processes, functions, and systems.

• Demonstrates strong initiatives and adheres to all deadlines, policies, procedures, processes, Bank's practices, guidelines, expectations, laws, and regulations.

• Leads culture enhancement initiatives, projects, and adds value, supports the Bank's vision, core values, business principles, goals, and objectives.

• Performs all other duties, assignments, responsibilities, and tasks assigned in a positive manner.

Qualifications, Skills, and Abilities:

• Minimum five years of proven human resources, administrative, and receptionist experience

• Bachelor's degree in human resources, business management, administration, communication, marketing, economics, finance, or related field

• Excellent administrative, quality customer service, and telephone skills with a genuine interest in serving customers and the ability to collaborate and build great cross-functional work relationships

• Expert-level written and verbal communication and presentation skills, with the ability to communicate clearly, concisely, tactfully, and effectively work across all levels of the organization

• Digital and technology-savvy, creative, and proficient in using advanced Microsoft Office (Excel, Word, PowerPoint, etc.) ADP Workforce Now HR System, multi-media, other office digital devices, and equipment, with the ability to implement innovative solutions

• Exceptional interpersonal skills and must be able to demonstrate and maintain a cheerful composure, consistently demonstrate professional appearance, demeanor, image, and always represent the CTB Brand

• Proactive and highly resourceful team player with excellent presentation, relationship-building, leadership, and organizational skills are essential

• Outgoing and trustworthy with the ability to effectively handle and maintain confidential matters and information

• Demonstrated ability to use significant judgment, discretion, and reasoning, as well as make sound decisions with a level of authority, comprehend, follows directions and instructions, and consistently reports to work on time

• Resourceful with excellent analytical, technical, problem resolution, attention to details, project management, innovative, logical, strategic, and critical thinking, research, and negotiation skills

• Ability to work in a fast-paced, high-performance, and changing environment; must be able to adapt to change

• Quick learner with the ability to identify and address the needs of the team members

• Works independently with the ability to produce accurate and organized work with minimum supervision

• Must be a self-starter who is self-motivated and directed with the ability to handle multiple tasks; goal-oriented with the ability to produce quality results, meet all established performance goals, objectives, deadlines, and expectations; ability to comply with all bank policies, procedures, guidelines, expectations, regulations, and laws

• Ambitious with a strong work ethic and high integrity, positive behavior, ability to work both independently and as a part of a team in a collaborative environment; innovated and detail-oriented with excellent time management and creative planning skills

• Exceptional creativity with the ability to prioritize work, meet deadlines, and be a successful problem solver

• Must be a reliable, dependable, and confident team player, mature, flexible, and energetic with a competitive and winning spirit

• Ability to facilitate effective meetings and training sessions

• Assertive and demonstrates initiative with the ability to work through challenging situations and find win-win solutions

Citizens Trust Bank is committed to investing in our associates and cultivating a rewarding, results-driven, innovative, and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following:

 Medical, Dental, Vision, and Prescription

 401(k) Retirement Plan

 Life Insurance

 Accidental Death & Dismemberment

 Short&/Long Term Disability

 Flexible Spending Plan

 Paid Time Off, Vacation, and Holiday Pay

 Tuition Reimbursement

 Employer Assisted Housing Program

 Wholesale Membership Program

 Wellness Program

 Employee Assistant Referral Services (EAP)

 Legal Shield Program

 Group Cancer & Accident Insurance Programs

 Worker's Compensation Program

 Free Banking Services

 Awards and Recognition Programs

 Training & Development Programs and much more

EEO/AA