Front Desk Receptionist

Front Desk Receptionist# Front Desk ReceptionistDallas, TX 75204; DALLAS, TX 75204; Dallas , TX 75209; Dallas, TX 75203; Fort Worth , TX 76107## OverviewSalary Range$16.00 - $18.00 HourlyLevelEntryPosition TypeFull TimeEducation LevelHigh School## Description**Position Summary:**CityDoc Urgent Care is seeking a friendly, detail-oriented **Front Desk Receptionist** to join our team. As the first point of contact for patients and visitors, you’ll play a vital role in creating a positive experience while ensuring smooth front office operations. This position requires a balance of administrative accuracy, excellent customer service, and the ability to multitask in a fast-paced medical setting.**Key Responsibilities:****1. Patient Reception & Check-In*** Greet patients and visitors with professionalism, compassion, and courtesy* Distribute and collect registration paperwork, reviewing for accuracy and completeness* Provide clear instructions to patients about the visit process, including remaining nearby* Scan and upload insurance cards and photo IDs**2. Scheduling & Communication*** Add patients to the schedule promptly to maintain order of service* Notify patients when it’s time to return and send follow-up reminders as needed* Use Solv to send texts or voicemails regarding visit updates or cancellations* Accurately document no-shows or patient cancellations in the system**3. Chart Management & Data Entry*** Create and maintain accurate charts for all walk-ins and scheduled patients* Enter patient demographics and insurance information into the EMR system* Print necessary documentation, including demographics and consent forms* Verify insurance coverage and clearly document verification status* Alert clinical staff of missing or incomplete information prior to patient placement**4. Administrative, Facility & Operational Support*** Answer and route incoming phone calls professionally* Maintain the Daily Transaction Log and front desk records accurately* Collect patient payments and provide receipts per clinic protocols* Assist with daily bank deposits and coordinate with other team members for coverage* Keep the lobby and front desk area clean, organized, and welcoming* Replenish front desk materials and restroom supplies throughout the day---**What We’re Looking For:*** Prior experience in a front desk, receptionist, or customer-facing healthcare role preferred.* Strong communication and organizational skills.* Ability to remain calm and efficient in a fast-paced environment.* Comfortable with computers, EMR systems, and insurance verification processes.## Qualifications* High school diploma or equivalent required.* Prior experience in a medical front office or customer service environment preferred.* Excellent interpersonal, communication, and problem-solving skills.* Strong attention to detail and organizational ability.* Capacity to work independently and as part of a collaborative team.* Commitment to patient confidentiality and HIPAA compliance.* Must adhere to all CityDoc policies and procedures.* Bilingual (English/Spanish) is highly desirable but not required. #J-18808-Ljbffr Citydoc