Guest Service Representative (Part Time)

Location Green Bay North - University Position Type Part‑Time Company Overview Festival Foods is a Wisconsin grocer committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full‑service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs. Job Summary Join our Festival Foods team as a Part‑Time Guest Service Representative! Job Title: Guest Service Representative (GSR) Reports to: Guest Services Manager Are you passionate about customer service and creating a welcoming environment for guests? Do you thrive in a hospitality setting where every interaction makes a difference? As a Guest Service Representative, you’ll play a key role in ensuring a smooth and enjoyable experience. Whether assisting guests at the front guest service desk, answering questions, or leading a team, your friendly, efficient service will make a difference. Job Description What You’ll Do Provide Helpful Service: Providing excellent guest service is at the heart of what we do. We welcome guests with a friendly greeting, answer questions, and address concerns with professionalism and care. Lead by Example: Reinforce company culture, uphold guest service standards, and guide associates (Service Desk, Cashiers, Baggers, and Cart Runners) in daily operations. Utilize Leadership Tools: Including but not limited to ten tile evaluations, Coach’s Reminder Card, Cashier Daily, Cashier Reference Information Binders, and Guest Service OPPS Manual. Oversee Operations: Monitor Guest Service activity, ensure team compliance with procedures, and maintain department cleanliness and functionality. Support: Step in to direct guests, manage checkout lines, and provide timely overrides or assistance to the Guest Service team. Monitor & Adjust: Efficiently manage staff schedules, adjust operations based on business needs, and maintain compliance with labor laws for minor employees. Maintain Staffing Levels: Proactively manage staff coverage by calling in additional team members when needed to cover absences or increased business demand. Enforce Labor Laws: Enforce compliance with minor labor laws by appropriately scheduling breaks, lunches, and clock‑out times. Optimize Scheduling: Adjust daily schedules based on sales, item movement, and guest traffic to maintain 100% productivity. Communicate with Shift Managers: Notify Shift Managers quickly when assistance is required and when handling guest service responsibilities. Manage Lane Flow: Open additional checkout lanes as needed to ensure a smooth guest experience during busy periods. Keep a cash drawer readily available for personal use when necessary. Track Attendance: Use the GSR Shift Report to communicate and document lateness or absences. Cart Management: Ensure sufficient cart availability by monitoring and managing cart collection and running processes efficiently. Honor Commitments: Maintain regular, timely attendance in compliance with the work schedule and provide adequate notice for replacements. Support the Team: Other duties as assigned. What We’re Looking For Strong Leadership: Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast‑paced environment. Problem‑Solving Skills: Proven ability to resolve guest concerns using effective communication and professionalism. Organizational Talent: Capability to juggle multiple priorities and adjust schedules to meet business demands. Teamwork & Training: Commitment to mentoring others and fostering a collaborative team environment. Physical Demands and Work Environment The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Must possess the ability to stand in place for long periods, walk in the store, bend, stoop, and kneel regularly; requires fine finger and broad manual dexterity, and eye‑hand‑foot coordination to operate equipment. Physical ability to stand for extended periods and move/handle boxes of merchandise and fixtures throughout the store, involving lifting. Ability to work varied hours/days, including nights, weekends, and holidays, as needed. Work Schedule The Guest Service Representative is a part‑time position. The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individual’s availability. Join our team and bring your customer service, hospitality, front desk, and leadership skills to a fast‑paced, rewarding environment where you can make a real impact every day! Benefits Overview Associate Discount: Enjoy an industry‑leading 15% off your grocery purchases for you and your immediate household. Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to funds. Part‑time associates receive a $1 premium per hour on Sundays and select holidays. Hourly full‑time associates receive time and a half on Sundays and select holidays. Two‑Week Advanced Scheduling: Better planning and balance. Schedules are provided two weeks in advance. Vision & Dental Insurance: Part‑time and full‑time associates are eligible for vision insurance and two dental coverage options. Support: Associates receive support for their total well‑being, including 3 weeks of paid parental leave, a fitness reimbursement program, and Employee Assistance Program (EAP) and LEAPCare Care Coaches. Save for Your Future: 401(k) plan with an annual discretionary match. Festival Foods is committed to providing an environment of mutual respect with equal employment opportunities available to all. Address 2430 University Ave City Green Bay State WI Postal Code 54302 #J-18808-Ljbffr