Field Claims Specialist II, Material Damage (South Sacramento, Elk Grove, Stockton Corridor)

Job Title: Field Claims Specialist II, Material Damage Nationwide’s Property and Casualty team looks for associates who are passionate about delivering extraordinary care to customers while simplifying processes. This role is a work‑from‑home opportunity in the South Sacramento, Elk Grove, Stockton Corridor with day/regional travel in a company‑provided vehicle throughout the week in that same area. Occasional overnight travel and CAT duty are required. Job Description Summary Do you have the ability to communicate compassionately and effectively to resolve insurance claims? If so, and if you thrive in a fast‑paced environment where professional growth and development is encouraged and supported, we want to know more about you. As a Field Claims Specialist, you’ll investigate, evaluate and resolve material/physical damage of a moderate to severe nature. You’ll promote and provide exceptional customer service and handle claims according to prescribed authorization and claims best practices. Key Responsibilities Deals with all assigned claims, promptly and efficiently, with little or no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures. Adheres to high standards of professional conduct to deliver superior service. Determines proper policy coverage and applies best claims practices to conclude assigned cases according to company guidelines. Opens, closes and adjusts reserves in accordance with company practices to ensure reserve adequacy. Recommends special reserves where necessary in alignment with Corporate Reserving Guidelines. Maintains current knowledge of insurance and applicable product/services, court decisions, guidelines, and policy changes requiring attendance at various seminars and/or training sessions. Maintains current knowledge of local industry repair procedures and local market pricing. Submits severe incident reports, reinsurance reports and other information to claims management as required. Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities. Delivers outstanding customer service experience to all internal, external, current and prospective Nationwide customers. Mentors less experienced claims associates and assists with training/presentations as assigned by claims management. Additional Responsibilities May perform other responsibilities as assigned. Reporting Relationship Reports to Claims Manager. Individual contributor role. Qualifications & Experience License/Certification/Designation: State licensing where required. Successful completion of required/applicable claims certification training/classes. Professional development such as IIA or CPCU preferred. Experience: Three to five years of successful experience in customer service and/or claims handling required. Material/physical damage experience preferred. Related repair industry experience a plus. Knowledge, Abilities and Skills

• Demonstrated knowledge of customer service principles, insurance company operations and multiple property casualty insurance lines of business.
• Material/physical damage repair processes, vendor management, customer service techniques and all related claims systems.
• Demonstrated knowledge and adherence to best claims practices. Participation in technical insurance or industry coursework preferred (CPCU, ICAR, ASE).
• Validated ability to meet customer needs and provide exemplary service by informing customers of the claims process and ensuring a positive customer experience.
• Confirmed knowledge of insurance contracts and legal aspects of court procedures affecting insurance liability.
• Knowledge of claims systems.
• Demonstrated analytical skills needed to make decisions and reach resolutions in areas such as application of coverage, laws of jurisdiction, exclusions and exceptions.
• Proven ability to establish repair requirements and cost estimates for extensive losses and serves as a subject matter specialist.
• Proven organizational skills to effectively prioritize.
• Demonstrated leadership capabilities to train, coach, and mentor less experienced associates.
• Ability to operate a personal computer and related software.

Other Criteria Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner. Job Conditions Overtime Eligibility: Eligible (Non‑Exempt) Working Conditions: Field or office claims environment. May require ability to sit and operate telephone and personal computer for extended periods of time. Able to make physical inspections of accident scenes. Able to climb, balance at various heights, stoop, bend and/or crawl to inspect vehicles and structures. Able to work outside in all types of weather. Must be willing to work irregular hours and to travel with possible overnight requirements. Must be available to work catastrophes (CAT) requiring travel to CAT sites with multiple onsite responsibilities or for extended periods of time. Extended and/or non‑standard hours as required. Must have a valid driver’s license with a satisfactory driving record in accordance with Nationwide standards. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit/Background Check: Due to fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process. Benefits We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year prorated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company‑paid pension plan, business casual attire, and more. Equal Employment Opportunity Statement Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law. Note to Employment Agencies Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. Salary The national salary range for Field Claims Specialist II, Material Damage: $62,500.00 – $115,500.00. The expected starting salary range: $62,500.00 – $93,500.00. #J-18808-Ljbffr Nationwide