Guest Service Agent- Cris
HRI Hospitality
Guest Services Agent
Bring your passion for hospitality to Hilton St. Charles Ave., proudly managed by HRI Hospitality.
Job Title: Guest Services Agent
Department: Front Office
Supervision Exercised: NONE
Supervision Received: Front Office Supervisor and Front Office Manager
Minimum Requirements
Education
- High school diploma preferred.
Experience
- Previous hospitality or customer service experience preferred.
- Experience with hotel Property Management Systems (PMS) a plus.
Skills and Knowledge
- Strong customer service and communication skills.
- Ability to multitask in a fast-paced environment.
- Basic computer and data-entry proficiency.
- Problem-solving and conflict-resolution ability.
- Professional, friendly, and welcoming demeanor.
Job Duties and Responsibilities
- Greet, register, and check guests in/out efficiently and courteously.
- Respond to guest inquiries, requests, and concerns promptly and professionally.
- Handle payments, room assignments, and reservation changes accurately.
- Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
- Maintain a clean and organized front desk and lobby area.
- Willingness to work varied shifts, including weekends and holidays.
Vacancy posted 4 hours ago
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