Business Analyst

Business Analyst – Digital Commercial SolutionsJoin the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!Daikin Applied is seeking a talented and eager Business Analyst – Digital Commercial Solutions. The Business Analyst – Digital Commercial Solutions should be motivated, detail-oriented, and customer-focused. You'll play a key role in supporting our Digital Commercial Solutions Team by helping to enhance our Customers' Experiences. You'll work closely with our Digital Product Management Team and business stakeholders. This role is ideal for someone passionate about solving real customer problems and growing in their career. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!Location: Plymouth, MN - HybridWhat you will do:Continuously discover customers' needs, pain points, and desires to develop innovative solutions, focusing on outcomes over output to ensure we deliver value to our business and customersParticipate in daily standup meetings, discovery sessions, customer interviews, sprint planning, user story refinement, and value analysis to ensure alignment with business priorities and customer needsDocument, organize, and synthesize meeting notes, action items, learnings, and requirements gathered during business stakeholder and customer discussionsSupport the analysis and deep understanding of business processes to identify areas for improvementHelp prepare reports and presentations using Excel, PowerPoint, and other tools to communicate findings and updatesAssist in documenting user journeys and writing detailed user stories and acceptance criteria for digital product enhancementsManage, administer, and prioritize backlog of enhancements to balance business and customer expectationsSupport User Acceptance Testing (UAT) by executing test cases, logging bugs, and validating fixesCollaborate with User Experience, Development, and Deployment Teams to support testing, training, and delivery of new systems or updatesEfficiently respond to daily questions and support requests from users and business partners, helping to provide answers, troubleshoot issues, or escalate them as neededConduct data analysis using technical tools and reporting systems to identify insights and support data-driven decision makingEnter and maintain data in our digital systems and tools, ensuring quality, accuracy, and consistency across the platformsCreate and update product, user, and process documentation, including how-to guides, knowledge articles, training materials, process flow maps, and moreWhat's in it for you:Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much moreThe ability to make an impact and shape your career with a company that is passionate about growthThe support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our bestMinimum Qualifications:Bachelor's degree in information technology, Business, Engineering, or a related field or equivalent experience0-2 years of experience in a business or Digital/IT environment (internships or co-ops count!)A curious, customer-centric, and analytical mindset with a strong desire to learnDemonstrated ability to manage competing priorities effectively, while providing unrivaled customer serviceExperience in creating user stories, process flow diagrams, and training materialsAbility to translate technical concepts into easily understandable communicationStrong written and verbal communication skillsProficiency in Microsoft Office/365 SuiteFamiliarity with the Ecommerce user experienceWork visa sponsorship is not available for this positionPreferred Qualifications:2+ years of experience in a business or Digital/IT environment (internships or co-ops count!)Basic understanding of Agile methodologies and digital product teamsFamiliarity with tools like JIRA, Confluence, or similar backlog/project management toolsSalesforce product knowledgeKnowledge of Ecommerce platforms and best practicesExperience in creating user journeysExperience with customer interviews and usability testingExposure to product discovery frameworksFamiliarity with the Order Management System and payment processingExperience with data analytics tool(s)Benefits:Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:?Multiple medical insurance plan options + dental and vision insurance ?401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributionsCompany provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverageShort term and long term disability3 weeks of paid time off for new employees + 11 company paid holidaysVacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrualPaid sick time in accordance of the federal, state and local lawPaid parental leave and tuition reimbursement after 6 months of continuous serviceThe typical annual base salary for this position ranges from $28.61 - $47.04 per hour in Minnesota. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.