SAP SuccessFactors Application Manager

Responsibilities

• Ensure the stable operation and continuous optimization of SAP SuccessFactors modules.
• Handle Incident and Problem Management in 2nd Level Support, including ticket processing and root cause analysis.
• Collaborate closely with Operations, Development, Architecture, QA, and Project Management teams.
• Maintain regular communication with customers and stakeholders.
• Participate in requirements workshops and support requirements specification activities.
• Assist with rollouts, releases, and the introduction of new functionalities.
• Play a key role in the initial implementation of new SuccessFactors modules.
• Actively contribute to the establishment of processes and organizational structures.

Technical & Personal Requirements

• Experience with SAP SuccessFactors, ideally with a strong focus on Employee Central (higher priority than other modules).
• Experience with modules such as Time Management or Travel Management is considered an advantage but is not mandatory.
• Willingness to learn and work with additional SuccessFactors modules.
• Previous experience in Application Management and/or 2nd Level Support is advantageous.
• Technical understanding, including debugging knowledge, is beneficial but not required.
• Knowledge of OpenShift and Path is a plus.
• Programming experience is not required, though occasional bug fixing may be involved.
• High motivation and willingness to learn (deep specialist knowledge is not expected from day one).
• Independent and responsible working style.
• Structured and process-oriented mindset.
• Interest in shaping and building new structures.
• Strong team player in a dynamic environment.

Your Profile

• Completed technical or business-related education (e.g., technical college, university, university of applied sciences) or comparable professional experience.
• At least 4 years of experience with SAP SuccessFactors or SAP systems, including configuration activities.
• Strong willingness to learn and continuously develop expertise (e.g., through SAP Learning Hub).
• Analytical mindset and the ability to understand complex relationships.
• Strong teamwork, communication, and customer-oriented skills.
• Curiosity and enthusiasm for learning new topics and working in complex environments.
• Excellent German language skills, both written and spoken.

Benefits

• Flexible working hours and up to 60% home office.
• Opportunity to work with innovative technologies at a centrally located office in Vienna.
• Ongoing training opportunities and certifications.
• Employee discounts and meal subsidies.
• Fitness and health programs.