FRAN Bilingual Receptionist

Job Description

Job Description

“ Join our team and become a part of a supportive community dedicated to individual and community enrichment.

Catholic Community Services (CCS) is a faith-based organization, rooted in the values of Love, Justice, Truth, and Freedom, that has continually served the community for over 85 years. We seek individuals who are motivated, compassionate, and eager to make a difference in their community. Join us today and become a champion in the lives of others!”

Pay: $16.48 - $20.95 ( plus Bilingual differential pay)

Schedule: Monday – Friday 8:30am- 5pm

Location: Salem

Type: Full Time / Non-Exempt

General Position Summary:

Provide administrative support to FRAN Family Resource Advocacy Network (FRAN) Center that serves as a community gathering place, collaborative hub for social service partners, and a space that ensures accessible support for navigating social services and self-sufficiency programs. This role provides bilingual (English/Spanish) receptionist services and administrative support to the program staff managing the services at the FRAN center.

Benefits we provide:

• 4 weeks Accrued Paid Time Off (PTO) per year
• Employer contribution to Employee/Spouse/Dependent medical coverage401(k) Retirement Plan Employer Match
• Flexible Spending Accounts Medical/Dependent Care (FSA)
• Health Savings Account (HSA)
• Employer Paid Group Life Insurance Plan
• 6 Paid Holidays/ Holiday Pay
• Mileage Reimbursement
• Jury Duty Paid Leave
• Bereavement Leave
• Annual performance evaluations
• Employee appreciation events
• Employee Assistance Program

Additional Benefits Offered :

• Multiple Dental Plan Options
• Vision Plan Options
• Voluntary Life & AD&D Insurance
• Supplemental Insurance
• Discount Gym Memberships with Certain Medical Enrollment
• On the Job Training & CPR/First Aid Certification

Position Specific Benefits Offered:

1. Bilingual differential pay on top of hourly rate.

Minimum Qualifications and Experience:

1. High School Diploma or GED,
2. 1 year of office or administrative experience and
3. Bilingual (Spanish/English) is required.

Preferred Qualifications and Experience:

Prior customer service experience

Required to demonstrate Job Skills, Knowledge, and Abilities:

1. Proficient in computer skills with Microsoft Word and Excel.
2. Customer service techniques.
3. General office and keyboarding skills.
4. Maintain confidential information.
5. Work with all the people in a respectful manner.
6. Complete projects and meet deadlines.
7. Accurate and detailed.
8. Prioritize workload and multi-task.
9. Operate a multi-line phone system.
10. Effectively communicate (written, and orally).

Essential Position Functions and Key Work Processes:

1. Greets all walk-in customers and staff respectfully and professionally.
2. Answers telephone promptly, respectfully, and professionally. Screens and directs calls; assists caller in locating appropriate staff in a respectful manner. Provides Spanish translation for phone calls and clients.
3. Defuse situations and provide general information to clients on the phone and/or in person; determine need for crisis intervention or immediate attention of the counseling staff and/or the nurse practitioner, and proceed according to proper crisis procedures.
4. Makes and cancels appointments on computer and provides information to customers regarding appointment times.
5. Notifies staff member of visitor/appointment arrival and ensures they receive visitor in a timely manner.
6. Distributes and collects “Customer Satisfaction Survey” forms as requested by Program Directors.
7. Keeps reception, waiting areas, and restrooms neat, tidy and free of clutter.
8. Ensures individual confidentiality at all times.
9. Instruct individuals we serve regarding their right to file grievances.
10. Maintains professional demeanor and behavior; dresses in business casual attire.
11. Ensures supply of intake paperwork is available for multiple programs and resources.
12. Ensures mail is prepared for pickup. Sends all mail, incoming faxes, and miscellaneous items that are received at the reception area to the appropriate staff and/or destination.
13. Takes payments and writes receipts as necessary.
14. Assists with reminder calls as required.