CRM Data & Analytics Manager

Job Description

Job Description

Role: CRM Data & Analytics Manager

Position Type: Direct Hire

Location: Oklahoma City, OK (100% Onsite)

Compensation: $65,000 / Annually

Benefits: This position is eligible for medical, dental, vision insurance benefits, 401K

Are you looking for a growth opportunity for a reputable company with a positive work environment?

Our client is looking for a Development Operations & Database Manager. Please contact us today to discuss this opportunity!

Overview:

Our client is seeking a Development Operations & Database Manager to oversee the organization's CRM platform, data operations, reporting, and customer database strategy. This newly created position offers the opportunity to bring a critical business function in-house while partnering with leadership to improve operational efficiency, reporting, and customer engagement. The ideal candidate enjoys working with data, building reports, managing CRM systems, and leading process improvements while supervising a small support team.

Key Responsibilities:

• Serve as the primary administrator for the organization's CRM platform and customer database

• Maintain data integrity through ongoing audits, data cleanup, and quality assurance initiatives

• Develop reports, dashboards, and data analyses to support strategic decision-making

• Build customer segments, mailing lists, and targeted communication lists

• Import, export, and manage large datasets while ensuring data accuracy

• Develop and document standard operating procedures for database management and operational workflows

• Partner with multiple departments to support reporting, customer engagement, and operational initiatives

• Monitor key performance metrics and identify trends to improve business outcomes

• Supervise and mentor a support team member responsible for daily database operations and customer record maintenance

• Serve as the primary escalation point for complex customer account or database issues

• Continuously evaluate and improve operational processes and database management practices

Preferred Experience:

• 3+ years of CRM administration, database management, or development operations experience

• Experience working with CRM platforms such as Salesforce, Blackbaud, DonorPerfect, Raiser's Edge, Bloomerang, EveryAction, Virtuous, or similar customer relationship management systems

• Advanced Microsoft Excel skills, including PivotTables, VLOOKUP/XLOOKUP, and data analysis functions

• Experience developing reports, dashboards, and customer segmentation strategies

• Strong understanding of data governance, quality assurance, and database best practices

• Experience supervising or mentoring team members preferred

• Bachelor's degree preferred or equivalent professional experience

Ideal Candidate Profile:

• Highly organized with exceptional attention to detail

• Analytical thinker who enjoys using data to solve business challenges

• Strong communication and relationship-building skills

• Customer-focused with a commitment to data accuracy and operational excellence

• Self-motivated and comfortable managing multiple priorities

• Process-oriented with a continuous improvement mindset

• Collaborative leader who enjoys mentoring others and partnering across departments

Why choose Addison IT?

• Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics

• Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses

• Permanent Employment: Many of Addison’s job openings lead to potential permanent employment

• Connections: You connect directly with hiring managers from renowned organizations

• Options: You are presented with multiple employment options near your home

• Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.