Front Desk Agent

Job Description

Job Description

Company Description

Nestled in the beautiful Ozark Mountains,  Westgate Branson Lakes Resort will allow you to meet and engage with guests who arrive to enjoy Branson’s world-class entertainment venues and the myriad of outdoor recreational opportunities at their doorstep. Known as the “Gem of Table Rock Lake,” Westgate Branson Lakes Resort provides a fun and rewarding work environment. As part of Westgate Resorts, recognized by U.S. News, as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company..

Pay Rate: $16.50/ hour - Use our Daily Pay benefit and get access to your pay as you need it. 

We are  looking for a service driven Front Desk Agent to be the first point of contact for our guests. In this role, you will  create memorable first impressions, manage efficient check-ins and check-outs, and deliver top tier customer service! You will demonstrate Westgate’s core values of Passion, Integrity, and Work Ethic in every interaction.

At Westgate Resorts, our team members are the heart of our success. When you join the team, you become part of a company that values hospitality, teamwork, and growth.

As the Front Desk Agent, you will:

• Warmly greet guests, complete registrations, and assign rooms while issuing room keys.
• Maintain accurate records of room availability and guest accounts.
• Prepare and process guest bills, collect payments, and handle transactions accurately.
• Actively listen to guest needs and resolve concerns with care and efficiency.

• Must be able to work weekends and holidays.
• Must be able to lift up to 15lbs.
• Must be able to stand for long periods of time.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Strong written and verbal communication skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner.
• Excellent customer service skills.
• Westgate Resorts is a drug and alcohol free workplace.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email View email address on ziprecruiter.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.