Community Association Manager HOA

Job Description

Job Description

Community Association Manager

Katonah Management Services

Location: Yorktown Heights, NY | Hybrid Work Environment

Compensation

• Salary: $67,000 – $73,000
• Additional earning opportunities through revenue-sharing programs and project-based incentives
• Employee referral bonus program

Benefits

• Health, dental, and vision insurance
• PTO
• 401(k)
• Paid holidays
• Additional benefits available through KMS's PEO partner
• Professional development support, including CMCA certification assistance and reimbursement opportunities

About the Role

Katonah Management Services (KMS) is a technology-enabled community association management firm serving more than 70 HOA and condominium communities throughout Westchester County and the surrounding area. We pair responsive, professional management with in-house maintenance and modern operational systems to deliver a higher standard of service to the boards and homeowners we represent.

As a growing, operator-led company, we continue to invest in technology, processes, and people while expanding our portfolio of communities throughout the region. We're looking for a Community Association Manager who enjoys building relationships, solving problems, and serving as a trusted resource for Boards, homeowners, and vendors.

You'll manage a portfolio of communities while serving as the primary point of contact for Board members and service providers.

Each Community Association Manager is supported by a dedicated Assistant Property Manager who handles much of the day-to-day administrative work and resident communication, allowing you to focus on Board relationships, community oversight, projects, and higher-value management responsibilities.

The work is fast-paced and varied, requiring strong communication, responsiveness, organization, and the ability to keep multiple priorities moving forward at the same time.

If you enjoy building relationships, thrive in a dynamic environment, and take pride in helping communities succeed, you'll do well in this role.

Core Responsibilities

Community & Board Management

• Serve as the primary relationship owner for residents, Board members, and vendors
• Build trusted partnerships with Boards of Directors and serve as their primary management resource
• Organize, prepare for, and attend Board meetings, annual meetings, and community events
• Communicate community policies, procedures, and updates clearly and professionally
• Support Boards in achieving community goals and objectives

Property Operations

• Oversee the day-to-day management of assigned community associations
• Coordinate maintenance, repairs, and capital improvement projects
• Conduct regular property inspections to ensure communities remain well maintained
• Address maintenance concerns and operational issues in a timely manner
• Manage vendor relationships and service contracts

Financial Management

• Assist with development and management of annual operating budgets
• Review, code, and approve vendor invoices for payment
• Support the financial health and long-term planning of assigned communities
• Prepare executive summaries for financial reports for Board review

Community Relations & Compliance

• Respond to escalated homeowner inquiries and concerns professionally
• Support enforcement of governing documents, rules, and regulations
• Foster positive relationships throughout the communities you serve

Systems & Technology

We utilize Vantaca, HOAi, and Microsoft Office (Outlook, Teams, Excel, and Word) to support our communities and operations. While prior experience with these systems is helpful, we're looking for someone who is comfortable with technology, eager to learn new platforms, and open to leveraging emerging tools, including AI, to improve efficiency and service.

Required Experience

• Multiple years of Community Association Management experience required
• Strong written and verbal communication skills
• Excellent organizational and time management abilities
• Ability to prioritize and manage multiple responsibilities simultaneously
• Professional, customer-focused approach to problem solving
• Ability to work independently while collaborating effectively with a team
• Proficiency with Microsoft Outlook, Word, and Excel

Preferred Experience

• Portfolio management experience
• Vantaca experience
• CMCA designation
• Hospitality or customer-service-focused experience

Work Environment

• Combination of office work and community visits
• Typical schedule is Monday–Friday, 8:30 AM–5:00 PM
• Approximately 5–7 Board meetings per month, the majority of which are held virtually during evening hours
• Participation in a rotating on-call schedule approximately every eight weeks
• The first six months are primarily in-person to support training, onboarding, and immersion in our communities, systems, and processes
• Following the training period, up to two remote days per week may be available based on performance and business needs