Retail Associate - Tennis Warehouse & Running Warehouse - Mountain View, CA

Job Title

We are looking for reliable and personable individuals to help us build lasting relationships with our Tennis Warehouse and Running Warehouse customers in our retail storefront located in Mountain View, California. Join our team of hard-working retail associates committed to maintaining our high standards of service. Together, we strive for excellence while embracing straightforward solutions to exceed our customers' expectations.

Purpose of Position

• Build a foundation for lasting relationships with new customers and foster ongoing relationships with existing customers in the retail store and at associated events.
• Maintain store inventory and presentation via stocking, merchandising, and cleaning.
• Perform basic racquet preparation and maintenance, including stringing and other racquet services.

Duties and Responsibilities

• Greet customers and offer warm hospitality throughout their visit.
• Provide thorough assistance to all customers in a friendly, professional, helpful and knowledgeable manner, including all Sports Warehouse curbside pick-up costumers.
• Display a comprehensive and current understanding of company policies, procedures, products and services.
• Offer outstanding customer service, meeting customer needs and exceeding expectations whenever possible.
• Maintain store inventory and appearance, engaging in stocking, merchandising and cleaning, either proactively or by assignment.
• Be flexible during busy times by helping fellow co-workers and multi-tasking.
• Maintain a safe and clean work environment.
• Continuously learn and develop skills, procedures and information relevant to the position.
• Understand resources available to locate answers to product questions.
• Communicate with other departments when necessary, regarding any customer issues.
• Other necessary duties deemed necessary in the daily operation of Sports Warehouse.
• Additional responsibilities may include participating in training clinics and providing product feedback for use on the website.

Requirements

• One weekend shift is required.
• Prior retail sales, cashier, or customer-focused experience preferred.
• Passion and knowledge for Tennis, Pickleball or Running preferred.
• Stringing experience a plus.
• Listen well to customers and serve them in a manner that is friendly.
• Solve problems with creativity.
• Proficient in Microsoft Office Suite.
• Demonstrate ability to learn new software applications.
• Communicate effectively, encourage others and behave professionally.
• Take an all-hands-on-deck approach to support the team across the store.
• Take direction well and learn in a fast-paced environment.
• Focus, maintain attention to detail and balance multiple duties in a dynamic environment.
• Work independently and productively, stay motivated and appropriately prioritize tasks.
• Recognize the need to ask for assistance.
• Function as part of a team, having a positive attitude and strong work ethic.
• Demonstrate a sense of pride in your work and represent Sports Warehouse in a positive manner.

Supervisory Responsibility

This position has no direct supervisory duties.

Work Environment

This role functions within a typical retail environment that requires frequent face-to-face interactions with customers and staff. This requires routinely utilizing tablets, computers, cash registers/credit card machines and phones for day-to-day tasks. The use of racquet stringing machines and related tools/supplies may also be required to support the needs of the business.

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.

• Ability to communicate effectively with customers, employees, and external contacts in person, by phone, video, and electronic communication methods to exchange information.
• Primarily stand for extended periods in addition to moving throughout the building to perform essential job duties. This position may require remaining in a stationary standing position for extended periods of time for racquet stringing duties as needed.
• Regularly use hands, wrists, fingers, and arms to operate computers, tablets, phones and other technology or equipment necessary to complete assigned duties accurately and efficiently.
• Ability to conduct repetitive motion activities such as racquet stringing or racquet service-related tasks as assigned.
• The ability to observe details at close range (within a few feet of the observer).
• Regularly lift and/or move objects that weigh less than ten pounds, occasionally lift and/or move items up to 25 pounds, with heavier lifting infrequent and assisted when appropriate.
• Occasionally required to stoop, bend, twist, reach, kneel, crouch or climb.
• Work in a retail environment that may include moderate noise levels and proximity to others.
• Ability to work a scheduled shift and maintain regular attendance in accordance with company policies.
• Ability to adapt to changing job duties and business needs.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.