MWR Recreation Assistant (ITT Ticket Office)

Summary

Performs a variety of duties in support of the Morale Welfare and Recreation (MWR) Community Recreation program that may include special events recreation information/resources command events visiting ships or fleet support community events trips tours outings party and picnic rental equipment resale tickets recreational green space management bowling Library Liberty grab-n-go movies and outdoor recreation.

Duties

• Provides customer service information and support of Community Recreation programs and activities. Service to MWR customers includes but is not limited to checking patron eligibility to ensure authorized use of recreation facilities resources and equipment providing information about activities and program offerings opening and closing facilities ordering and restocking supplies and preparing snack bar menu items or prepackaged retail items.

• Collects fees from customers associated with sales of tickets retail and rental items as well as from classes trips and various other Community Recreation programs using Point of Sales (POS) and computer programs.

• Is accountable for the accuracy of daily sales transactions and completes a Daily Activity Report (DAR) at the end of every shift.

• Assists in processing customer Internet registrations (i.e. Net Near You) initial logins and event registrations.

• Checks Community Recreation equipment and resources in and out collects any applicable rental fees inventories items and completes inspections upon return.

• Notifies supervisor or program lead if damage or loss has occurred.

• Ensures all rental or check-out forms are properly completed and reservation and checkout procedures are followed.

• Conducts inventory maintains inventory controls and maintains equipment for proper accountability of program equipment and resources.

• Assists in administering traditional and non-traditional workshops clinics and events in a variety of leisure and recreation skills subject areas in tune with offerings popular in the local area including but not limited to camping cycling sailing backpacking canoeing snow skiing hiking and water sports.

• Provides recreation experiences related to leisure skill sets in the form of day and weekend trips.

• Assists in day-to-day administration of multiple programs to which assigned. Tasks include submission of event after-action reports patronage data collection and entering program data.

• Performs inventory of various types of equipment retail goods supplies and items deemed to have cash value.

• Performs administrative duties all of which are accomplished through a variety of means including computer software programs which track resource inventories patron usage/comments and program standards metrics.

• Assists with recruitment training and scheduling of Community Recreation staff.

• Actively supports the command statement on adherence to EEO principles and policies.

• Assists in the planning coordinating publicizing marketing and execution of MWR programs and special events.

• Performs entertainment and promotion scheduling.

• Assists in updating of electronic and multi-media support tools as needed.

• Seeks ways to promote MWR facilities and events through outreach opportunities on base.

• Promotes use of recreational E-reading resources available through online MWR Library Program resources.

• Develops working partnerships with both on base and off base organizations (park districts forest preserve clubs special interest groups etc.) to support and benefit MWR programs.

• Performs community outreach to assist in the development of contacts.

• Assists in the creation of professional proposals execution of agreements and follow-up.

• Researches and provides information and referral for a variety of recreational opportunities for individuals/families on and off the base.

• Adheres to NAVMED P-5010 sanitation requirements.

• Initiates and follows up on maintenance trouble calls to get equipment/facility issues resolved.

• Provides support for Community Recreation event set up and break down.

• Performs other duties as assigned as they pertain to the duties of this position.

Requirements

Conditions of employment

• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must meet federal suitability requirements including successful completion of background investigation.

Qualifications

• Combination of experience related to customer service and or recreation activity-based functions.

• Ability to organize plan administer special events and entertainment activities.

• Must be able to work independently make sound decisions and have the ability to communicate effectively both orally and in writing.

• Knowledge of the goals principles techniques and procedures used in organizing planning and conducting leisure time activities.

• Knowledge of the Navy MWR mission and the entire scope of Community Recreation activities and their suitability for individuals groups ages and interests.

• Knowledge of the functions procedures and operations of recreation activities.

• Must have strong customer service skills.

• Ability to maintain records compile and organize data for reports and perform research on recreation topics for dissemination to customers.

• Ability to follow oral and written instructions.

• Knowledge of computers office procedures and print production.

Education

This position is not in a positive education series.

Additional information

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order all Federal employees are required to remain drug free throughout their employment. Commander Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

Non-U.S. citizens with fewer than three years of recent residential history in the U.S. may be determined ineligible for employment.

Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required.

In accordance with the Real ID Act of 2005 if a candidate or new hire requires access to a military installation and does not have a REAL ID identity will need to be established. Identity is established by presenting either one (1) Acceptable Credential or by presenting an acceptable combination of Source Identify Documents. Acceptable Credentials are listed in List A and Acceptable Source Identity Documents are listed in Lists B and C in the link below (page 3). If using an Acceptable Credential only one (1) from List A is required and if using Acceptable Source Identity Documents one (1) from List B and one (1) from List C is required. should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Required Experience:

Junior IC

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