Senior ServiceNow Developer

Senior ServiceNow Developer

Location: Hybrid 3 days onsite in Oshkosh, WI (HQ) OR  Frederick , MD

Travel: Minimal (occasional conference or annual HQ visit)

Citizenship Requirement: Must be a U.S. Citizen

Function as a change agent in process optimization and strategic planning for ServiceNow Technology and Business innovation.
Have competencies around Automation and AI in ServiceNow and help deploy solutions that drive efficiencies and business benefits.

Hybrid-must work 3 days a week Mon-Wed at one of the following sites:
Oshkosh, WI (preferred)
Hagerstown, MD

Must be US Citizen

Travel: Very limited. Might travel for a conference, or to get the team together at GHQ in Oshkosh once a year.

Requirement:
1-strong knowledge of web technologies including REST/SOAP APIs, HTML and JavaScript
2-strong service now development skills
3-experience with ITSM/ITOM,

Preference:
1-Service now certifications such as certified application developer, implementation specialist.
2-Familiarity with ITIL and enterprise service management frameworks

As a Senior ServiceNow Developer, you will be responsible for the architecture and development of solutions and optimization of our ServiceNow platform. You will collaborate closely with business stakeholders and technical teams to design and deliver scalable, secure, and efficient solutions aligned with enterprise strategies and business goals.

Additional responsibilities include driving process improvement, innovation, and building a culture based on the DT Competencies of customer obsession, agility, results, and entrepreneurship as well as the Oshkosh leadership traits.

WORK LOCATION

The preferred location for this role is at our Global Headquarters in Oshkosh, WI, with relocation assistance available for candidates who are not local.

However, we are also open to candidates based out of the following U.S. office locations: Frederick, MD

YOUR IMPACT

Design, development, and implementation of ServiceNow solutions tailored to business requirements.

Drive platform enhancements through ServiceNow upgrades and new feature implementations, including participation in semi-annual upgrades.

Advanced knowledge of ServiceNow modules like ITAM, ITOM to drive best practices and efficiencies

Provide prompt and effective support for day-to-day platform operations, addressing incidents, root cause analysis, and long-term resolution.

Collaborate with stakeholders to analyze requirements, propose solutions, and translate business needs into technical deliverables.

Advanced experience with SDLC or Agile methodologies, ensuring on-time, within-budget delivery.

Document architectural designs, data flows, code, and configurations to maintain traceability and platform integrity.

Partner with ITOM, ITAM, and CMDB experts to enhance discovery, automation, and asset management capabilities.

Ensure platform performance, data quality, and compliance with security standards.

Special projects and workstreams within the ecosystem to drive business process optimization and ROI

Consult with business partners on best practices integrating across systems through REST, SOAP, JSON, and APIs standards

Partner with cross-functional stakeholders and business leads to educate, present, and showcase design impacts and innovation.

Function as an agent for change in the process optimization and strategic planning for technology and business innovation

MINIMUM QUALIFICATIONS

Five (5) or more years of ServiceNow development or implementation experience
ITIL, COBIT, financial planning, budgeting, business acumen
Written and verbal communication, customer service, stakeholder alignment, relationship building, problem solving, critical thinking, leadership, coaching, delegation, design thinking

STANDOUT QUALIFICATIONS
Bachelors degree in Computer Science, Information Technology or related field
7+ years of experience managing enterprise IT platforms, including ServiceNow and/or integrations platforms like Boomi

Proven experience leading ServiceNow Implementations and custom development

Knowledge of ITIL, DevOps, and Agile Methodologies

Experience in AI/ML driven automation and self-service solutions

Why Join Us?

• Competitive salary; Bonus Structure: Relocation assistance
• Hybrid flexibility: 3 days onsite, 2 days remote.
• Work with cutting-edge ServiceNow capabilities across ITSM, ITOM, ITAM.
• High-impact, leadership role with visibility across the enterprise.
• Culture built on customer focus, agility, innovation, and results .