Desktop Support Technician

Job Description

Job Description

Description

The Desktop Support Technician is responsible for providing on-site technical support to end users for hardware,

software, and network-related issues. This role involves troubleshooting, diagnosing, and resolving IT problems

efficiently to ensure minimal disruption to business operations. The Desktop Support Technician serves as a key point

of contact between the IT department and employees, delivering high-quality customer service and technical

expertise.

Key Responsibilities:

Provide single site Level 2 Support Services for customer location.

Respond promptly to service requests and incidents via phone, email, or in person.

Troubleshoot and resolve issues related to client devices, desktops (Physical/Virtual), laptops, printers, mobile devices, and peripheral equipment.

Install, configure, and upgrade hardware and software according to client standards.

Assist users with application problems, operating systems, and network connectivity.

Document all support activities, solutions, and updates in the ticketing system.

Collaborate with other IT staff for escalated issues and project implementation.

Provide guidance and training to users on IT policies, procedures, and best practices.

Maintain inventory of IT assets and ensure compliance with security protocols.

Perform Hands and Eyes assistance to other IT teams for

Perform single site client device asset management activities, including inventory tracking, device deployment, lifecycle refresh, recovery, and retirement.

Qualifications:

High school diploma or equivalent; associate or bachelors degree in information technology or related field preferred.

1-3 years of experience in technical support or IT helpdesk roles.

Proficiency in Windows and macOS operating systems, Microsoft Office Suite, and common IT hardware.

Strong problem-solving skills and ability to work independently.

Excellent interpersonal and communication skills.

Customer service-oriented attitude with attention to detail.

Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Physical and Work Environment Requirements

Ability to lift and move computers, monitors, and other equipment up to 25 lbs.

Work may require walking between offices, kneeling, or crouching to access equipment.

Standard business hours

Additional Skills & Qualifications

1. 3-5 years of Desktop Support experience in a corporate environment

2. Must have a broad knowledge of Windows OS, Active Directory, Microsoft Office 365, OneDrive

3. Preferred experience using PC imaging tools (SCCM, MECM, Autopilot, etc...)

4. Preferred experience using Mobile Device Management (MDM) tools (Intune, Jamf, Ivanti (Mobile Iron), AirWatch)

5. Experience using remote desktop tools like Bomgar/RDP

6. Experience supporting virtual meeting tools; preferably MS Teams

7. Experience with Service Now ticketing system

8. Must possess a strong customer service orientation.

9. Must be adaptive and flexible and have good problem-solving skills.

10. Must be able to communicate effectively both verbally and in writing.

Job Type & Location

This is a Contract position based out of Cambridge, MA.

Pay and Benefits

The pay range for this position is $28.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Cambridge, MA.

Application Deadline

This position is anticipated to close on Nov 7, 2026.

Workplace Type

This is a fully onsite position in Cambridge,MA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.