Night Auditor

Job Description

Job Description

NIGHT AUDITOR at the RUSTY PARROT LODGE

About the Position

The Night Auditor acts as Manager on Duty and plays a crucial role in ensuring the smooth operations of a renowned lodge during the nighttime hours. Primary responsibilities include overseeing guest check-ins and check-outs, reconciling daily financial transactions and maintaining security protocols to ensure the safety of our guests and property.

Qualifications and Skills

As Night Auditor of an iconic lodge, you excel with minimal supervision, ensuring guest safety, property security, and smooth operations throughout your shift. With your attention to detail, excellent communication skills, and customer-focused mindset, along with previous hospitality experience, you effortlessly handle front desk operations, reservations, financial reconciliations, and various guest services. Your reliability, integrity, and proactive problem-solving approach makes you a valued member of our team, contributing to unforgettable guest experiences.

Core Responsibilities

• Facilitate smooth check-in and check-out processes for guests, ensuring a seamless experience.
• Manage room assignments and handle administrative tasks efficiently.
• Provide personalized recommendations and book activities or adventures to enhance guest satisfaction.
• Serve as a knowledgeable resource for guests, offering insights on local transportation, attractions, and dining options.
• Address guest complaints and requests with professionalism, patience, and attentiveness.
• Collaborate with other departments to optimize guest experiences and resolve issues promptly.
• Maintain strict adherence to health and safety protocols to ensure guest well-being.
• Complete assigned checklists and tasks accurately and thoroughly including the reconciliation of daily financial transactions.
• Support inter-departmental communication and follow-up initiatives to enhance overall efficiency. 

Requirements  

• Friendly and customer-focused demeanor 
• Ability to work independently with consistent high performance 
• Effective time management for multitasking 
• Efficient work pace without sacrificing accuracy 
• Clear communication skills, both verbal and written 
• Strong attention to detail and task-oriented approach 
• Capable of lifting at least 25 lbs.