Heavy Duty Equipment Manager

Heavy-Duty Equipment Manager

The Heavy-Duty Equipment Manager is a working manager position that will develop Toyota Lift of Houston and South Texas's heavy-duty equipment business, which currently includes high-capacity forklifts.

Essential Functions

• Develop a business plan to identify and sell to the common users of this equipment.
• Effectively understand and use manufacturers' programs and resources to attain acceptable market share levels.
• Manage the customer relationship with these customers, including selling parts, service, and rental of/and/for heavy-duty equipment.
• Assist in managing controllable expense elements.
• Analyze the business to determine shortfalls and develop action plans to improve performance.
• Develop a keen awareness of the competition and competitive products, as well as business and industry trends.
• Maintain strong knowledge of company inventory.
• Work in conjunction with the Sales team and Sales Support Group department, responsible for follow-up.
• Accountable for timely follow up on each sale to ensure customer satisfaction.
• Coordinate and/or communicate with customers and applicable departments to ensure timely delivery.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community so as to present a professional image.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Qualifications

• Prior sales experience and/or training preferred
• Strong communication and interpersonal skills required
• Excellent customer service skills
• Proficient in Microsoft Office preferred

Travel Requirements Some Travel