Sales and Service Overnight

Sales and Service Overnight role at 24 Hour Fitness Full-Time / Part-Time Location : 2580 S Archibald Ave, Ontario, CA 91761 Job Summary The Sales & Service Overnight (SSO) is part of the Club Operations team that serves members and guests during overnight shifts. The role centers on maintaining a clean, friendly, and well‑maintained gym and fostering member satisfaction through consultative conversations and problem resolution. Essential Duties & Responsibilities Member Engagement Greet members, check‑in, and promptly address their needs. Maintain relationships, act as a resource for questions or concerns. Resolve member concerns and, when necessary, Escalate through proper management channels. Be present on the club floor and locker rooms, keeping a clean and safe environment. Conduct team cleans and identify equipment or amenities needing service. Guest Experience & New Member Onboarding Help guests feel comfortable in the club. Offer tours, discuss amenities, and answer membership questions. Inspire guests to pursue personal fitness goals. Present 24 Hour Fitness in a compelling way that connects with guests. Remove barriers and misconceptions about free and fee‑based fitness services (Personal Training, Group Exercise, 24GO Digital). Ensure new members are set up for success by meeting with a Personal Trainer. Retail Merchandising & In‑Club Promotions Maintain a knowledgeable base of current retail products. Ensure proper retail merchandising and planogram standards. Encourage members to refer guests to try the club. Offer in‑club promotions such as Personal Training and Add‑On Memberships. Organization Relationships This position reports directly to the Sales & Service Manager. Variable Compensation Team members are eligible to participate in 24 Hour Fitness’s Fitness Sales and Membership Sales Commission Plans, rewarding exceptional service and success. Required Qualifications Knowledge, Skills & Abilities All 24 Hour Fitness Membership sales and administrative processes. Computer skills for using 24 Hour Fitness systems and common applications. Strong customer service skills. Strong verbal and written communication skills. Organizational skills. Attention to detail. Minimum Educational Level/Certifications High School diploma or GED. Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from an approved organization (provided by 24 Hour Fitness). Completion of SSO training (includes Club Orientation and Club Safety) before working alone at the front desk. Minimum Work Experience and Qualifications 6‑12 months of customer service experience. Prior overnight shift experience preferred. Experience operating multiple phone lines preferred. Basic computer skills. Physical Demands / Environmental Conditions Regularly required to stand up to 8 hours; talk and hear during duties. Occasional sitting, walking, kneeling, and reaching with hands and arms. Frequent lifting or moving of up to 45 lbs. Exposure to moving mechanical parts. Noise levels occasionally loud. Travel Requirement Some travel may be required for meetings and training sessions. Disclaimer This job description is intended to describe general job functions and requirements for this position. It is not exhaustive; 24 Hour Fitness reserves the right to modify duties as necessary. Benefits Summary 24 Hour Fitness offers benefit programs, including health coverage, group life, accident insurance, and a complimentary membership for all eligible team members and dependents. Compensation Summary All employees: Free Club Membership, Employee Assistance Program, Basic Group Life and AD&D Insurance ($10,000), and 401(k) Savings and Investment Plan. Average 30 hours or more per week: Medical/Dental/Vision benefits, Paid Time Off, and Sickness Benefits in addition to the above. Actual offer may vary based on location, work experience, and/or education. #J-18808-Ljbffr 24 Hour Fitness