Office Coordinator- Sewickley, PA

UPMC Cosmetic Surgery and Skin Health Center is hiring an Office Coordinator to support its Sewickley location at 2100 Georgetowne Drive, Suite 400, with one day per week travel to 5401 Walnut Street, Suite 300 in Pittsburgh. This full-time role works Monday through Friday, 8:00 a.m. to 4:30 p.m., and is responsible for overseeing daily front office operations. The Office Coordinator will manage and support front desk staff, coordinate scheduling and staff assignments, and ensure efficient patient flow.

Responsibilities:

• Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
• Ensure patient scheduling is accurate.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
• Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
• Work denial work queues in conjunction with the CBO.
• Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
• Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
• Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
• Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
• Collaborate with manager in selecting, monitoring and evaluating front office staff.