2nd shift - Sales Support - Customer Experience Rep

2nd Shift - Sales Support - Customer Experience Rep

Location: Cincinnati, OH, US, 45241

Company Description: Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Job Duties:

• Answer incoming sales inquiries by phone and online chat.
• Provide product information and recommendations to customers by phone or email.
• Pre-qualify customer inquiry and disseminate call information to appropriate sales person or departments.
• Make outbound telephone calls to customers about Crown products.
• Log and track customer information in CRM system and communicate customer information to sales teams.
• Follow-up on sales leads and record sales results.
• Participate in training activities locally, in the field, & occasionally at the New Bremen corporate headquarters.
• Work within various departments within the branch as needed.

Minimum Qualifications:

• High school diploma or equivalent
• Strong communication, organizational, and time management skills.
• Strong problem-solving capabilities, strong sense of responsibility and self-motivation, and ability to work in a team environment are necessary.
• Must be proficient in Microsoft office.
• Valid driver's license, good driving record, & the ability to safely operate lift trucks
• Completion of background check, drug screen & physical required.

Preferred Qualifications: None listed

Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please.

Compensation and Benefits: Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. EOE Veterans/Disabilities

Nearest Major Market: Cincinnati

Job Segment: Sales Support, Customer Service Representative, Sales Rep, Warehouse, Sales, Customer Service, Manufacturing