Dispatcher - CSR - Admin Assistant

Job Description

Job Description

Time Savers Heating & Cooling in Loveland, OH is looking to hire a full-time Dispatcher - CSR - Admin Assistant . Do you have a type A personality? Are you comfortable on the phone? Would you like to work for a growing family-owned company ? If so, please read on!

This Dispatcher - CSR Admin Assistant position earns a competitive wage of $18.00 - $23/hour , depending on experience. We provide fantastic benefits to our office team, including a competitive health insurance package , paid holidays, a vacation package, paid time off (PTO), and a retirement program. Additionally, we offer this position on-the-job training . If this sounds like the right entry-level office opportunity for you, apply today!

ABOUT TIME SAVERS HEATING & COOLING

At Time Saver Heating & Cooling, we have over 33 years of experience in residential and commercial heating and air conditioning. We install and service gas furnaces, oil furnaces, heat pumps, air conditioners, boilers, ductless systems, and indoor air quality systems for residential use. Our goal is to provide reliable quality service for all our customers' needs. With expert technicians and professional installations, we will fix it right the first time!

As a family-oriented company, we truly appreciate our valued employees . We enjoy a relaxed atmosphere with easy processes set in place to keep us organized. In addition to excellent benefits and perks, we offer a supportive work environment !

A DAY IN THE LIFE OF A DISPATCHER/ CUSTOMER SERVICE RELATIONS/ ADMINISTRATIVE ASSISTANT

As a Dispatcher - CSR - Admin Assistant, you are the cornerstone of our company. You answer incoming phone calls to schedule or reschedule appointments as well as help customers with anything else they may need. Your friendly voice is a welcoming first impression as our clients reach out for HVAC services. Using your excellent customer service skills, you build a great rapport with each client. Because you invest time in having a thorough knowledge of our services, you confidently answer client questions.

You schedule calls to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. Keeping everything organized, you maintain the dispatch board and keep our technicians informed. After each service call, you debrief technicians and follow up with customers. You enjoy completing these happy calls, but if complaints occur, you use your customer service skills to quickly resolve the situation. When dispatching our technicians, you accurately relay necessary information. If complaints occur, you use your customer service skills to quickly resolve the situation.

In addition to your dispatch duties, you maintain the maintenance agreements, including billing, scheduling, renewals, and new contracts. You also respond to emails, process customer financing, contact sales leads, order parts, and complete data entry. Beyond these responsibilities, you'll contribute to the growth of our company by managing our social media accounts, engaging with our online community, and assisting with marketing initiatives and promotions. This is a great opportunity for someone who enjoys variety in their day, thrives in a fast-paced environment, and loves building strong relationships with clients while taking pride in being part of a team that makes a difference. You love working directly with our clients and take pride in the part you play in our company!

QUALIFICATIONS FOR A DISPATCHER - CSR - ADMIN ASSISTANT

• High school diploma or equivalent
• Ability to use Microsoft Office products
• Customer service skills

Experience in an administrative or customer service position is preferred but not required. Knowledge of the HVAC industry would be a plus. Can you effectively manage various tasks? Are you organized and attentive to detail? Do you enjoy data entry? Are you service-oriented? Do you have top-notch time management skills? If yes, you might just be perfect for this entry-level administrative position!

WORK SCHEDULE FOR A DISPATCHER - CSR - ADMIN ASSISTANT

This entry-level HVAC administrative position is full-time and typically works in our office from 7:30 AM – 3:30 PM Monday – Friday.

ARE YOU READY TO JOIN OUR HVAC OFFICE TEAM?

If you feel that you would be right for this entry-level administrative job, please fill out our initial 3-minute, mobile-friendly application . We look forward to meeting you!

Location: 45140