Customer Experience Specialist

Benefits Discretionary bonuses Medical and Dental Insurance 1st of the month following employment Health, Flexible Spending and Dependent Care Accounts Company paid life insurance 401K plan with employer matching Robust PTO to include, sick, floating holidays, vacation, and personal days 2 Volunteer Days per year Company paid short-term and long-term disability, parental leave And more! About the Role Customer Experience Specialist is integral to delivering exceptional living experiences, with responsibility for a wide variety of property marketing, sales, and customer engagement activities. First impressions about our communities often start with our Customer Experience Specialists—the community ambassadors creating buzz and excitement about the property and the exceptional living experience we deliver. In this customer experience and sales role you work with prospects, applicants, and current residents to assist in finding the absolute best home for their unique needs and create an exceptional living experience during their residency with robust engagement. You also guide them through the application, leasing, move-in, renewal, or move-out processes. What You'll Be Doing Manage and respond to all community inquiries, in accordance with our Exceptional Living Policies Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions Create Exceptional Living experiences during every customer and resident encounter Attract new prospects to become future residents, through outreach and advertising using our unique selling features Follow up with all qualified prospects, in accordance with our company Exceptional Living policy Renew residents at the end of lease terms where required Monitor, communicate and manage the prospective resident waitlist in accordance with company policy Inspect the property on a regular basis to identify any deficiencies or issues that need to be addressed Create memorable first impressions by preparing the property for daily showings, including opening/closing model units and amenities Conduct pre-inspections on move-ins to ensure homes are ready for occupancy, and move-out inspections using company software Create, coordinate, attend and assist with Lifeworks events and activities as required Be knowledgeable of community lease agreements and community policies so you can assist with resident needs and inquiries Conduct Market Surveys to compare competition weaknesses and advantages Understand company software usage and policies Typical Physical Demands Regularly use hands to manipulate tools, controls, phones and a computer keyboard. Frequently stand, reach with hands and arms, climb, balance and stoop. Sit and stand to do clerical work. Regularly lift and move office supplies up to 20 lbs. Typical Work Conditions Work is performed in an office. The employee frequently interacts directly with community management, facilities management, residents and other staff members during the workday. Who We're Looking For High School diploma or GED required Minimum of one (1) year of customer service skills. Property Management or Hospitality experience preferred Strong people management and leadership skills Solid interpersonal, customer relations and communication skills Experience in Microsoft Office – Outlook, Word, Excel Possession of a valid state-issued Driver’s License and a safe driving record are required Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty plc, an international group that finances, develops, builds and maintains infrastructure assets. #J-18808-Ljbffr