Customer Experience Specialist

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry - 97% - ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service! Check out our company page This is a field-based, customer facing, service-oriented position requiring the associate to establish, maintain and build strong customer relationships through proactive service strategies. The role drives customer retention, inventory control, product spend, and profitable growth. The Hospital Customer Advocate is the face of ImageFIRST for hospital customers and is their cost-effective solution for greater patient satisfaction. Schedule Monday to Friday, 800am to 430pm RESPONSIBILITIES Support Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, community, customers and patients Customer Service Identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term Inventory Management conduct inventories, inspect utilization of digital inventory tools, recover product, recommend changes based on utilization Customer Education Linen awareness, sharps, quality, hygienically clean standards, attending EVS/linen tech huddles, rounding Technology Utilize tools to communicate with customer contacts, log activities, and to make data-based recommendations benefitting the customer and ImageFIRST Sales Increase account revenue by partnering with the Director of Hospital Sales to identify new business opportunities within existing customer accounts Paperwork work order preparation and follow-up, invoice accuracy, credits, collection requirements MINIMUM QUALIFICATIONS Minimum 5 years of sales or customer service experience Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe. Ability to lift 25 pounds on a frequent basis Proficiency with computer applications and technology Bachelor's degree or equivalent work experience Valid Driver’s License Be Respectful Value all we come in contact with Be Remarkable Create a positive moment with every interaction Be Safe Keep ourselves and those around us safe Be Honest Be guided by truthfulness in all we do Weekly pay Pet, Legal, and Hospital Indemnity Insurance 401k (match) Paid Time Off Package Tuition Reimbursement Referral Program Great company culture Collaborative team environment EOE / Drug-Free Workplace We are proud to be an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates. #J-18808-Ljbffr