Office Specialist - MCG Neurology

Administrative Support

Provide administrative support to department physicians, APPs, and fellows; maintain research/education portfolios; manage observerships; manage physician on-call calendar; managing calendars/schedules; coordinate meetings; gather travel information and share with Business Operations Specialist; follow up to ensure travel paperwork is completed; work with faculty and APPs to track leave and clinic cancellations to complete and submit required forms; ensure completion of all department, university and medical center required paperwork; participate in section meetings; scribe for meetings if needed; maintaining knowledge of purchasing rules and processes; maintaining office supplies; anticipate needs based on job experience and familiarity with team; any other administrative duties that are needed.

The responsibilities include, but are not limited to: Phone Administration Answer all incoming phone calls; relay messages to providers; route callers to appropriate areas (patient service center, radiology, etc.). Patient Care Coordinate patient appointment times with scheduling; contact patients and referring physician offices with test results, visit notes; assist with patient paperwork for FMLA, return to work, disability, etc.; call all patients before clinic visits to confirm appointments and remind them of needed paperwork or pre-visit testing; close all loops in the patient scheduling process; Assist with preparation of patient letters if requested; assist with managing schedules for clinic; Work with clinic nurses/staff to ensure all patient paperwork is returned and clinic schedule is correct. Coverage Provide backup administrative support for all department sections as requested. Other Patient scheduling in Epic; coordination of fellowship program(s); assisting with grant funder or research oversight visits; grand rounds coordinator; Clerkship coverage; building liaison (facilities, security, etc.); coordinating special programs (i.e. Reach); coordinate/assist with special event planning/execution (i.e. Epilepsy Walk). Other duties as assigned.

Required Qualifications Associate's degree from an accredited college or university. OR High School Diploma, GED, or equivalent from a recognized State or Federal accrediting organization with a minimum of three years of progressively responsible office support experience.

Preferred Qualifications Experience in a medical office.

Knowledge, Skills, & Abilities Strong organizational skills. Excellent interpersonal, customer service, written and verbal communication skills. Be attentive, detailed, perform duties accurately and team oriented. Ability to multi-task and knowledge of modern office equipment.

Shift: Days/M-F Pay Band: B3 Salary Range: $16.54/hourly - $19.86/hourly Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position. Recruitment Period: 9/3/26 - Until Filled Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays. Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University. If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage. Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle. For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation. All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success." Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

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