Software Development Engineer 2

Job Title: Software Development Engineer 2

Location: Sunnyvale, CA

Duration: 12 months

Description:

Onsite 3 days a week.
Need someone who know LMS - Learning Management System.
As a Software Engineer, you will be serving as the technical bridge between POET (an internal training team for Design and Engineering Community), instructional design, IT, and the end users.
The individual in this role applies software engineering principles and instructional design practices to design, develop a scalable digital learning environment with custom features, integrated data flows, and automated workflows that enhance training delivery and operational efficiency.
This role is responsible for driving process innovation, drive accountability with IT through deep technical expertise, and leading User Acceptance Testing (UAT) for all POET applications & resource releases. By designing AI-driven solutions and automating workflows, the ideal candidate will enhance learning experiences and ensure seamless collaboration across business units.



Essential Job Duties
1. Technical Leadership & Accountability:
Leverage SQL/data analytics to evaluate system performance, data integrity, and user feedback - while working closely with IT for resolving gaps and holding them accountable.
Design and implement AI agents to automate repetitive tasks, enhance user workflows, and improve learning outcomes (e.g., chatbots for support, adaptive learning assistants).
Analyze learning data (e.g., Learning Management System (LMS) usage, completion rates) to identify trends and recommend improvements.


2. Process Hacking & Innovation:
Identify and eliminate bottlenecks in learning workflows using technical and creative problem-solving.
Prototype and pilot AI-driven solutions (e.g., automated certificate generation, personalized learning paths).
Collaborate with stakeholders to reengineer processes for efficiency and scalability.


3. Integration & Translation:
Translate learning experience and UX/UI requirements into clean, scalable front-end code.
Build and maintain reusable LMS components that support consistent learning experiences.
Develop client interfaces that help learners, instructors, and admins navigate content and resolve issues.
Collaborate with Learning Experience Designers and Product Managers to clarify requirements and refine learner interactions
Work closely with platform and backend teams to integrate APIs, synchronize learning data, and ensure seamless content delivery
Ensure consistent UI behavior and accessibility across courses, modules, and integrated learning tools


4. Testing and Deployment
Lead User Acceptance Testing (UAT), ensuring solutions meet both functional and technical standards.
Overall, champion cross-functional collaboration, bridging gaps between POET, instructional design, IT, and learners.
Troubleshoot technical issues and fine-tune application performance for scalability and responsiveness


5. Content & Platform Management:
Curate and manage content libraries in LMS platforms (e.g., Percipio, SuccessFactors), ensuring accuracy and accessibility.
Monitor and optimize digital learning tools for performance, usability, and alignment with educational goals.


6. Collaboration & Support
Operational and general technical support for the POET team, under direction of leadership, includes but is not limited to:
Content, file, and technology management
eLearning support and scheduling
Communication with learners and leaders, as needed
Perform other reasonable duties and assist with cross-functional initiatives as requested to support team goals.



Qualifications

Required Skills and Experience

• Strong proficiency in Data analytics, Excel, SQL

Required Education and Training

• Minimum BS in Computer Science, Computer Engineering, or a related field

Working Conditions

• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
• Regularly required to stoop, kneel, bend, crouch and lift up to 40 pounds.
• This position may require up to 25% travel to facilitate training sessions at Client sites globally.

Preferred Skills and Experience

• Prefer 1- 3 years of experience in data analytics function.
• Familiarity with Appian low-code automation platform is preferred
• Familiarity with JIRA, Confluence, Agile methodologies, Qualtrics, Zoom, MS Project, and Smartsheets.
• Exemplary skills in Microsoft Office Suite (Excel and PPT)
• Ability to learn to configure, develop new application platforms.
• Strong organization, time management and multi-tasking skills, and able to prioritize workload with competing priorities.
• Collaborative teamwork, communication and data handling skills
• Excellent attention to detail, yet flexible in approach
• Self-starter, able to work independently with limited supervision
• Good written and verbal skills
• Exceptional documentation and organizational skills
• Strong work ethic with a willingness to go above and beyond; self-directed and resourceful
• Proven ability to lead, influence, and collaborate effectively across all levels and cross-functional teams

dditional information
Due to the nature of our business and the role, please note that Client and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
Client is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national