Director, Professional Services

About Us Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact Company Overview At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to: Build and enhance our proven security platform Blend innovation and speed in a constantly evolving cloud architecture Analyze new threats and offer deep insight through data-driven intel Collaborate with customers to help solve their toughest security challenges We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next‑generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner. The Role The Professional Services Director leads the strategy, execution, and performance of Professional Services across Americas East, supporting mid‑size and large enterprise customers, Federal, and SLED segments. This role is accountable for delivery outcomes, time‑to‑value acceleration, and operational rigor within the region, leading an organization that includes Consultants, Service Delivery Managers, and Professional Services Managers. In addition to regional accountability, this Director serves as the global Professional Services leader for the Collaboration Security platform, focused on platform enablement strategy, services standards, and product partnership across all regions. This role does not own delivery execution for customers outside of Americas East. Regional Professional Services leaders retain accountability for delivery performance within their respective geographies. This Director provides global platform leadership by: Defining implementation frameworks and consultative standards for the Collaboration Security platform Establishing enablement strategy and capability requirements across the global Professional Services organization Supporting delivery execution and advancing Certified Deployment Partner enablement program goals Ensuring consistent technical depth and deployment readiness worldwide Representing Professional Services in structured partnership with Product Management and Engineering Principal Consultants specializing in the Collaboration Security portfolio report directly to this Director. These senior technical leaders drive complex implementations within the region and contribute to global architectural standards, thought leadership, and platform expertise. The Director is responsible for their performance, development, and alignment to both regional delivery and global platform objectives. The Director owns global Professional Services enablement for the Collaboration Security platform — ensuring consultants worldwide are prepared to deploy evolving product capabilities, integrations, and advanced configurations, and collaborating closely with Customer Success, TAM, and Managed Services leaders responsible for adoption and operational success. Additionally, the Director oversees resources supporting implementation and consultative services engagements for the Data Security and Governance (DSG) program, partnering closely with the peer Director leading US West to ensure consistency across the Americas. As the executive escalation point for Americas East and a visible global platform authority, the Director builds credibility with CISOs, CIOs, and senior security leaders. This role actively influences product roadmap direction by translating field insights, implementation friction, and customer requirements into structured feedback for Product Management and Engineering. The Director establishes disciplined operating mechanisms across both regional execution and global platform alignment, including KPI dashboards, forecasting accuracy, capacity modeling, standardized methodologies, and formalized product feedback loops. Your day-to-day Lead and develop a high‑performing Professional Services organization aligned to Americas East enterprise, Federal, and SLED customers. Directly lead and mentor Principal Consultants and delivery managers within the region. Ensure successful delivery of complex SaaS cybersecurity deployments within Americas East. Define global services standards, consultative frameworks, and implementation guidance for the Collaboration Security platform. Own global Professional Services enablement strategy for platform products, ensuring worldwide delivery readiness. Partner with regional PS leaders to ensure alignment to platform standards and evolving product capabilities. Represent Professional Services in product forums, influencing roadmap priorities based on structured field input. Partner with CSM, TAM, and Managed Services leadership to ensure disciplined transition from implementation to adoption. Drive disciplined forecasting, utilization management, and capacity planning within Americas East. Oversee Professional Services efforts to minimize customer churn within Americas East (proactively, through strong implementation delivery, and reactively, in PS’ part of get‑well plans for at‑risk customers) Serve as executive escalation lead for high‑impact regional engagements. What you bring to the team Demonstrated success delivering enterprise‑scale, multi‑product platform implementations across commercial and regulated public sector environments. Proven experience directly leading senior technical experts ( Principal Consultants , Architects, or equivalent). Strong ability to balance regional operational accountability with global platform leadership. Experience influencing product roadmap through structured field insight and cross‑functional partnership. Deep technical credibility across collaboration security, data protection, cloud architectures, and enterprise integration ecosystems. Strong understanding of SaaS implementation lifecycle and disciplined transition to post‑implementation adoption teams. Executive presence, with credibility across CISOs, CIOs, and senior security stakeholders. 4+ years managing managers and/or principal‑level experts 8+ years of leadership experience within technical services, cybersecurity, or SaaS organizations. Why Proofpoint? Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Your Culture Our culture is rooted in values that inspire belonging, empower purpose and drive success‑every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to View email address on click.appcast.io. How to Apply Interested? Submit your application along with any supporting information‑ we can’t wait to hear from you! Base Pay Ranges SF Bay Area, New York City Metro Area: Base Pay Range: 200,300.00 - 293,810.00 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: 167,300.00 - 245,355.00 USD All other cities and states excluding those listed above: Base Pay Range: 152,900.00 - 224,235.00 USD Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. #J-18808-Ljbffr